Providence Health & Services Outpatient Clinic Registrar (On Call) in Yelm, Washington


Providence is calling an Outpatient Clinic Registrar (On Call) to Providence Health & Services in Yelm, WA.

We are seeking an Outpatient Clinic Registrar to be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. He or she will provide assistance, directions, and instructions to visitors, patients and the general public regarding hospital/patient information.

In this position you will:

  • Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms, ensuring patients are registered in a timely manner, accounts are complete, compliant, and billable and do not require rework or intervention.

  • Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies; present ABN’s and ensure signatures are obtained.

  • Provide armbands in a timely manner and verify all information on the armband with patient to ensure accuracy; escort and/or direct patient appropriately once registration completed.

  • Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed; return valuables to patients at discharge and complete valuables log.

  • Ensure all relevant documentation is scanned and order entry tasks are completed timely and accurately; process in-house patient work queues timely and accurately.

  • Ensure forms are filled in promptly and accurately for worker comp/labor and industries patients and follow through with patients for signature and completion.

  • Maintain accurate, clear, concise, and complete account notes and other relevant information; closely adhere to set schedules and handle time standards.

  • Receive packages and special deliveries, take information needed to notify recipient; notify the recipient to pick package up.


Required qualifications for this position include:

  • High School diploma or GED equivalent.

  • One (1) plus years’ experience in customer service or healthcare registration

  • Knowledge of and the ability to utilize electronic and automated work tools (e.g., online access tools to payers, work drivers).

  • Compliance with all applicable Federal, State, and local laws, regulations, and requirements as well as company policies and procedures.

  • Knowledge of HIPAA rules and regulations.

  • Excellent telephone skills.

Preferred qualifications for this position include:

  • Some college level course work preferred particularly Medical Terminology or Medical Assistance coursework.

  • Previous Admitting Representative and third party payor experience

  • National Certification of CHAA.

  • Demonstrated knowledge of CPT and ICD coding and medical terminology

  • Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Clinical)

Location: Washington-Yelm

Req ID: 205605