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Providence Health & Services Senior Manager IS Applications PSJH in Washington


Providence St. Joseph Health is calling a Senior Manager IS Applications PSJH to any of our locations in WA, OR, CA, TX, AK, or MT.

We are seeking a Senior Manager IS Applications PSJH who will provide oversight and leadership for services, processes and resources related to clinical or business services for the PSJH organization. Responsible for working with key stakeholders, executives, vendors, technical architects and analysts to ensure that applications are provided in alignment with the goals of the organization. Participates in recommendations on local, regional and enterprise application investments. Development and adherence to intake processes and demand management are key components of this work. Responsible to define and lead enterprise-level services to support customer solutions throughout the PSJH organization. Also responsible for participating in defining operational tactics to support strategic initiatives. Leads technical support teams to design, implement and interoperate disparate solutions to support. Also works closely with supply chain to ensure product pricing and service delivery are managed closely with the appropriate supporting documents. As part of the ongoing management of the area, will be accountable for managing budgets, maintaining maintenance contracts, and application lifecycle. Includes managing daily operational support as well as oversight of demand initiatives for the service line.

In this position you will have the following responsibilities:

  • Develops and executes enterprise level methodology and processes to support the service lines in the portfolio, including adherence to said processes and methodologies.

  • Ensures that the Applications division is supporting the IS organization needs and meets the needs of the organization, including participation and execution of overall strategic plans and goals at all level of the organization.

  • Provides proficient verbal and written communications to all levels of the organization.

  • Manages customers expectations regarding measurement and ultimate success of Information Services projects or initiatives; ensures measurable outcomes are defined and reported.

  • Collaborates with various application teams to ensure that team are collaborating and staying in sync on upgrades, optimization and integration where needed.

  • Develops team budgets and manage expenditures related to team operations, including creating budget plans for application growth and capital project budget requests.

  • Facilitates teamwork including role definition, accountability, and motivate staff, including performance evaluations.

  • Actively participates in optimization of processes and leads initiatives to improve service delivery, increase value to the organization and promote stewardship.

  • Identifies support requirements for applications and ensure that resourcing is maintained through demand management.

  • Participates and facilitates on call rotation for application continuity and disaster recovery scenarios.


Required qualifications for this position include:

  • Bachelor's Degree in Information Technology, Management, Business, Healthcare oriented degree, or equivalent education/experience

  • 8 years Information Services related experience.

  • 6 years Information Services Leadership experience.

  • 2 years enterprise clinical or business applications, EMR or Research systems implementation experience.

Preferred qualifications for this position include:

  • 7 years healthcare experience.​​​​​​​

  • 1 year experience and/or certification in project management and working knowledge of Scrum or Agile methodologies, process improvement such as CAP or process Informatics experience.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Olympia

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 290277