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Providence Health & Services Manager, Software Engineering in Washington


Providence St. Joseph Health is calling a Manager Software Engineering: ServiceNow to work remotely from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX.

Apply Today! Applicants that meet the minimum required qualifications will receive a message from Modern Hire requesting for you to log in and complete the first stage of the interview process which is an essay / text format interview.

We are seeking a Manager Software Engineering: ServiceNow who will:

  • Take end-to-end ownership for development and quality of solutions and services that delight caregivers and add strategic value to PSJH.

  • Evaluate enhancement and roadmap requirements, estimate costs, and work with Product Owners and ServiceNow Architects to design and implement solutions and services

  • Define and implement the quality criteria for their solutions and services, using measurements and insights to understand and validate the quality of experience for caregivers

  • Manage and improve the engineering process, manage risks, dependencies and compromises, and integrate software into broader ecosystems and/or solutions and services

In this position you will have the following responsibilities:

  • Leverage experience and expertise of software solutions, and caregiver or partner knowledge to contribute to the design and vision of the technical solution

  • Apply strategic understanding of the timing and rationale for design choices, within the scope of work

  • Consistently contributes to successful designs that appeal to the caregiver's sense of style, fun, and aesthetics, as well as their functional needs

  • Develop lasting, innovative, simple, elegant code and tests (including architecture when appropriate) to satisfy business and caregiver requirements and align with the long-term plan for the solution or service

  • Apply their deep technical expertise to solve problems and enables the team to deliver quality designs

  • Lead efforts to validate technical solutions or architectural innovations, identifies critical design areas early in the development process and areas that need improvement downstream

  • Choose the appropriate internal or external technologies, incorporates research, creates designs and validation collateral, including test automations that are reused across the teams, and is an excellent judge of practices that work well

  • Produce simple, elegant code and resolves the most difficult problems in the solution

  • Identify best practices and coding patterns and provides deep expertise on the coding and validation strategy

  • Use deep technical expertise of solution and service design and code to identify risks

  • Proactively identifies, addresses, and validates potential defect areas upstream early and validates areas of risks downstream in complex systems; ensures compatibility between sub-systems and dependent systems

  • Ensure that teams across the organization have the appropriate engineering lifecycle that provides for task estimation, design and code review, specification review, bug triage, code check-in, sign-off, test targeting, and performance standards to meet caregiver and business goals

  • Lead design and code reviews across multiple feature areas

  • Has a sense of pride, commitment, and personal accountability for the end-to-end solution quality, completeness and resulting user experience for the life of the solution

  • Uses the solution regularly to understand it thoroughly and discover ways to improve it

  • Builds a diverse team with capabilities needed to achieve current and future business objectives

  • Balances the development of existing employees while bringing in new external and internal talent

  • Creates an inclusive work environment where every employee can effectively engage and wants to be part of the team

  • Responsible for hiring, talent development, and performance management of individual contributors

  • Effectively communicates business strategy and goals and how they align to the team’s work

  • Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results

  • Holds the team and individuals accountable for results and recognizes appropriately

  • Partners and collaborates with other teams and peers on related deliverables, and effectively leverage others in relevant work streams

  • Facilitates an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global caregivers.

  • Through behaviors and actions, set an example and represent the PSJH Values and PSJH culture

Job Specific Knowledge, Skills & Abilities:

  • Ability to play an influential role not only within their functional area for their level of technical and business domain expertise

  • Good knowledge of software engineering best practices, having the ability to work hands on and to teach and grow others in the knowledge and skills

  • Good knowledge of leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS

  • Ability to act as a software engineering leader across the IS team to drive consistent methods and process

  • Ability to perform work independently with minimal supervision, to lead and grow a technical team, growing and hiring the next set of technical talent

  • Ability to prioritize responsibilities and to organize the workload to ensure that timeframes are met and the work is successfully completely within deadlines

  • Ability to make proper trade-offs between quality, time, scope, and resources to ensure the solution matches the requirements and obtains the maximum value for PSJH

  • Depth of knowledge regarding ServiceNow development and devops processes


Required qualifications for this position include:

  • Bachelor's Degree in Computer Science and Engineering, Mathematics, Engineering and related technical fields or a combination of equivalent education/experience

  • 6 years related experience

  • Good experience in leveraging the power of data and metrics to drive behavior, process and prioritize decisions across the team and IS

Preferred qualifications for this position include:

  • 4 years' Experience leading technical teams in a complex and fast-paced environment.

  • Experience in a Healthcare environment.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Oregon-Beaverton

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 329637