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Providence Health & Services Credit Balance Resolution Specialist PSJH *Telecommute* in Washington


Providence St. Joseph Health is calling a Credit Balance Specialist to work remotely within our footprint states: AK, CA, MT, OR and/or WA.

We are seeking a Credit Balance Specialist to effectively manage credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This positions maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment.

The incumbent performs all duties in a manner that promotes the Providence mission, values and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.

Shift: Day, Mon-Fri

In this position you will have the following responsibilities:

  • Timely and accurately resolves credit balances.

  • Process internal and external refund requests.

  • Identify trends and escalate where appropriate.

  • Maintain accurate, clear, concise and complete account notes and other relevant information.

  • Closely adhere to set schedules and handle time standards. Promote PSJH as a premier service organization by treating customers with compassion and respect.

  • Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PSJH policies and procedures in all aspects of job performance.

  • Respond to requests for information and resolve accounting discrepancies.

  • Resolves unidentified payments through research.

  • Ensure all computer system entries are completed accurately and timely.

  • Completes annual mandatory education review and competency programs.


Required qualifications for this position include:

  • 1 year experiece in Healthcare, revenue cycle or finance.

  • A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Washington-Liberty Lake

Other Location(s): Montana, California, Washington, Oregon, Alaska

Req ID: 328769