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Providence Health & Services Practice Manager II in Walla Walla, Washington


Providence is calling a Practice Manager II (Administration, Day Shift, 1.0 FTE) to Providence Medical Group Southeast Washington in Walla Walla, WA. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

The Practice Manager II is responsible for all administrative and operational functions of multiple clinics and departments within the Providence Medical Group (PMG by overseeing the clinic staff in providing care). The Practice Manager II works with PMG clinic leadership to develop organizational goals and objectives. The Practice Manager II will partner closely and effectively with their PMG medical directors, and work closely with caregivers and providers to ensure the most effective and efficient clinical operations with the goal of providing great customer service while engaging caregivers and providers.

Clinics include, but limited to:

  • Internal Medicine/Coumadin/Wound Care:

  • Occupational Health:

  • Urgent Care:

Note: Urgent Care is open 7 days a week 8:00 AM to 8:00 PM. As a result, occasional weekend and evening work will be required.

In this position you will:

  • Manage day- to-day clinic/department operations to ensure smooth operations, quickly resolves operational issues/problems as they are identified.

  • Actively partner with PMG medical directors to ensure efficient, effective, supporting clinical operations that results in excellent patient care, and provider and employee engagement.

  • Ensure effective patient care management that promotes high patient satisfaction. Provide input into the development and implementation of new clinic programs to increase and maintain patient volume and satisfaction.

  • Make regular caregiver\clinic rounds using the Studer model.

  • Responsible for caregiver/provider recruitment, working in collaboration with Human Resources.

  • Handle daily staffing needs of assigned clinics.

  • Responsible for caregiver/provider recruitment, working in collaboration with Human Resources.

  • Coordinate the training and orientation of new providers and caregivers; assess new caregivers’ strengths and growth opportunities.

  • Participate in PMG marketing efforts to support existing providers and program and develop and grow new providers and programs. This includes updating website and provider profiles.

  • Provide timely employee evaluations; also provide timely employee coaching, mentoring and disciplinary action as necessary. All disciplinary action will be performed per PMG’s disciplinary process and policies.


Required qualifications for this position include:

  • Bachelor’s Degree in Business, Healthcare Administration or Nursing (or in progress to be completed within three years of date of hire).

  • Two years healthcare supervisory experience.

Preferred qualifications for this position include:

  • Practice management experience.

  • Previous EMR experience.

About the ministry you will serve.

Providence Medical Group is the largest medical group in Walla Walla, serving greater Walla Walla in southeast Washington state. Our internists, family practitioners, specialists and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

Providence offers excellent benefit packages that begin the first day of employment that include:

  • Medical insurance, with prescription coverage

  • Dental insurance, with optional orthodontia

  • Vision insurance

  • Retirement savings & employer matching

  • Leader Time Off program that allows for a work/life balance

  • And so much more!

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Washington-Walla Walla

Req ID: 242883