Providence Washington Jobs

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Providence Health & Services Patient Services Representative - Pmg Se Wa Urology in Walla Walla, Washington

Description:

Providence is calling a <> to Providence Medical Group Southeast Washington >> in Walla Walla, Not found. We are a community

of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially

those who are poor and vulnerable.

We are seeking a Patient Services Representative - Pmg Se Wa Urology

The Patient Services Representative II (PSR II) primary function includes the following: checking in patients, answering telephones, scheduling patients, and performing other designated clerical tasks essential for the smooth operation of the department. May float to other physician office sites as requested. Involves general guidance and direction by the clinical supervisor and/or clinic lead.

ESSENTIAL FUNCTIONS

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

The caregiver must be sufficiently fluent in the English language to satisfactorily perform the essential functions of the position. The degree of fluency required will vary depending upon the nature of the position.

Caregivers are expected to honor the Mission, Values, Vision and Promise and adhere to the Code of Conduct, policies and standards of their organization.

For direct patient care roles: Performs and maintains currency of essential competencies as required by specific area of hire and populations served.

• Consistently demonstrates adherence to the principles and requirements outlined in the Commitments and Compliance Integrity Program and any other organization or departmental materials related to compliance with laws, regulatory requirements.

• Consistently demonstrates adherence to Medicare and Medicaid regulations which directly or indirectly relate to performance and job expectations.

• Employee demonstrates knowledge of PSMMC’s and PMG’s policy on Patient’s Rights and Responsibilities and respects these right

In this position you will:

• Consistently demonstrates adherence to the principles and requirements outlined in the Commitments and Compliance Integrity Program and any other organization or departmental materials related to compliance with laws, regulatory requirements.

• Consistently demonstrates adherence to Medicare and Medicaid regulations which directly or indirectly relate to performance and job expectations.

• Employee demonstrates knowledge of PSMMC’s and PMG’s policy on Patient’s Rights and Responsibilities and respects these rights and responsibilities in carrying-out daily activities.

• Actively participates in departmental and organization performance improvement activities in accordance with hospital and joint commission standards.

• Demonstrates leadership by performing his/her work in a manner that meets or exceeds the level of care and service that PMG promotes to the communities we serve.

• Participates in hospital and department specific practices to maintain a clean, safe and comfortable environment for patients and staff.

• Maintains the security and confidentiality of data and information used in performance of his/her daily duties conforming to hospital policy, laws and regulations as appropriate.

• Follows established policies and procedures to identify and reduce the risks of acquiring or transmitting infection.

• Maintains positive working relationships and fosters a cooperative work environment.

• Communicates effectively to patients, physicians and staff in a professional manner.

• Provides clear, concise, pertinent reports/information.

• Relays information related to patient care and conditions to appropriate staff in a timely manner...

• Maintains and organizes all patient and departmental information, patient care information in an orderly manner.

• Answers telephone identifying self and department in a clear and concise manner.

• Greets patients and families upon arrival.

• Copies, mails, and faxes as requested.

• Responds to requests for patient appointments using the established procedures.

• Records telephone and verbal patient conversation/messaging in the EPIC EMR as instructed on the EPIC Dial.

• Personally notifies the provider and/or RN of a stat call from a patient or family member, another provider and/or hospital.

• Answers any MyChart questions and assists, if requested, the patient in signing up for MyChart.

• Collects required information from patients and enters it correctly in the EPIC EMR.

• Must be trained in the EPIC EMR required course upon hire and pass the competency test.

• If further training and competencies are required, must participate in the training and pass any further competency mandatory testing.

• Demonstrates knowledge when entering insurance information and asking the right questions in order to gain that information.

• Works the mandatory work queues to ensure accounts are billable.

• Collects co-pays and balances.

• Demonstrates ability to navigate EPIC EMR system effectively and responds to all required training in a positive manner.

• Assists in training new PSR’s in all aspects of the PSR job responsibilities.

• Expected to cover in other clinics, if needed. Be adaptable for cross-training.

• Assists with the ancillary service scheduling when needed and be a resource to others in helping facilitate patient appointments outside the clinic setting.

• Acts as a resource for all new hires in demonstrated knowledge of insurance companies.

• JOB SPECIFIC FUNCTIONS:

• Attends 95% of staff meetings.

• Willing to assist and accept assistance from staff members.

• Accepts suggestions for improved performance.

• Demonstrates a concern for efficiency and cost effectiveness.

• Utilizes principals of service and excellence reflecting the Mission of PMG.

• Adheres to all organizational policies and procedures, acts professionally at all times.

• Adheres to safety precautions including hazardous wastes and proper sharps disposal.

• Responsible for monitoring the safety of the environment.

• Works independently as well as with others to accomplish necessary duties.

• Demonstrates understanding of registering patients completely and accurately.

• HUMAN RESOURCES:

• Employee completes all tasks and duties accurately and timely within assigned shift. Demonstrates initiative to perform job duties autonomously.

• Attends mandatory and other education offerings per department and hospital requirements. May assist with education on the unit.

Qualifications:

Required qualifications this position include:

Education:

License/Certification:

• None required.

Experience:

Preferred qualifications for this position include:

Education:

Associate's Degree Medical field Or

Bachelor's Degree Medical field

License/Certification:

• None required.

Experience:

2 years Experience in the healthcare setting or Associate, Bachelor's Degree in the medical field.

Healthcare related computer experience

About the ministry you will serve.

Providence Medical Group is the largest medical group in Walla Walla, serving greater Walla Walla in southeast

Washington state. Our internists, family practitioners, specialists and staff strive to create a distinctive health care

experience for each patient – one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Walla Walla

Req ID: 319600

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