Providence Health & Services Sr. CRM Analyst in Spokane, Washington


ProvidenceSt. Joseph Health is calling a Sr. CRM Analyst to work inany of our office locations in Renton/ Seattle/Spokane WA, Burbank/Irvine/Torrance CA, or Beaverton/PortlandOR. This position is NOT remote and does not offer relocation.

We are seeking an experienced CRM analyst to focus on current and future talent acquisition

(TA) systems that enable our caregivers across multiple brands to attract and

hire the most qualified talent.

This position provides business analysis, technical consultation and support to TA

for their system and technology needs across Providence St. Joseph and its

affiliates. The Sr. Analyst maintains “expert” status in systems and procedures.

The Sr. Analyst is a highly collaborative, analytical and systems savvy individual

who provides consultative expertise and oversight of recruiting systems and

processes. This role will focus on Customer

Relationship Management (CRM) and Marketing Automation (MA) systems enhancements, optimizations,

upgrades, as well as, implementation of new technologies and integration with other

existing systems. Furthermore, this role acts as a liaison for the TA Integrated

Systems team with TA teams and business partners, enterprise applications, HR

Information Systems (HRIS), onboarding, and external TA vendors.


scope of work includes, but is not limited to: development, implementation,

management, training and monitoring of TA information systems. Actively

participates in creating audit plans, schedules and testing of system upgrades

and new configurations. This position identifies, designs and conducts

quantitative and qualitative analysis of system wide talent acquisition and

human resources related data.

Project Management

Partner with TA Integrated Systems Manager to deliver complex cross-functional projects

in order to meet and exceed scope, cost and schedule; acts as a subject matter

expert (SME) for all TA systems/modules, actively participates in optimization

by driving the definition and organization of business requirements and other

user requests; proactively eliminates bottlenecks and balances the business

needs versus technical constraints; identifies, assesses, tracks and helps

mitigate or avoid issues and risks at multiple levels; creates, maintains and

disseminates project information to stakeholders.


Partner with TA Integrated Systems Manager to enhance and optimize Customer

Relationship Management (CRM) and Marketing Automation (MA) systems including

automation, configurations, correspondences/notifications, custom fields,

integrations, workflows, etc.; collaborate to gather and validate systems

requirements based on business and department needs; evaluate and prepare system

optimizations; partner with HRIS and Enterprise Application teams on

configurations and integrations between HR and TA systems; proactively

configure systems based on business drivers and day-to-day systems

optimization; consult, design, implement and provide solutions and

efficiencies; ensure TA systems meet all data privacy, compliance and


Business Analysis

Drive effective business requirement gathering, communication, collaboration and

commitment across multiple teams with competing priorities; build consensus on

operational and technical decisions, while delivering high quality results;

increase the productivity of internal teams by suggesting design and workflow

improvements and fixes; configurations to optimize evolving recruiting needs

and processes.

Provides consultation and support to TA leadership and staff for Providence St. Joseph

Health and affiliates/ministries. Perform all duties in a manner that reflects

the Providence St. Joseph Health mission, philosophy, and core values.


The primary job functions include, but are not limited to the following:

  • Functions as a subject matterexpert (SME) for Customer Relationship Management (CRM) and MarketingAutomation (MA) systems as well as actively participates in theiroptimization to ensure efficient operations, processing, report generationand to enhance candidate/customer experience

  • Drives the definition andorganization of business requirements including process workflows and userscenarios/stories for CRM and MA system change requests

  • In partnership with teammates,develops and conducts ongoing system wide recruiter and customer trainingassociated with technology and process changes

  • Functions as the CRM and MAsystems expert, managing talent acquisition help tickets to ensure timelyissue resolution

  • Acts as a resource for systemand design questions for all existing and proposed CRM and MA systems

  • Develops and works with theemployment brand team to communicate system changes

  • Works with local, regional andsystem leadership and project teams to identify, design, test andimplement new systems or improvements to existing systems and associatedprocedures

  • Investigates, resolves, andperforms follow up tasks on process and system related problems

  • Executes testing to validatesystem fixes are complete, accurate, and function as designed; updatingprocess documentation and supporting materials in a timely manner

  • Responsible for integrity ofsystem settings and data structure as the CRM and MA system administrator

  • Performsother duties as assigned


Required qualifications for this position include:

  • Bachelor’s degree in HumanResource Management, Business Administration, Computer Science, InformationSystems or a related field. Equivalent work experience may substitute for the degree requirement.

  • Five years of experience with Customer RelationshipManagement (CRM).

  • Five years of experience withthe design, development, implementation or optimization of systems acrossthe software development lifecycle; experience consulting on technologysolutions, and building business requirements and process improvement

  • Five years of experience inproject management and leading cross-functional projects and or/systemsimplementations, optimizations, or upgrades in a large company with 5000employees

  • Two years of experiencedeveloping reports in an enterprise reporting tool with proficientknowledge of relationship databases and business intelligence systems

  • Intermediate to advanced Microsoftapplications experience such as: Excel, OneNote, Outlook, PowerPoint,SharePoint, Word, etc.

  • Demonstrated knowledge of projectmanagement methodology

  • Ability to write technical andprocess flow documentation to support training for recruitment staff andcustomers

  • Ability to prioritize andorganize short-term and long-term responsibilities in response to changingdemands; must meet tight deadlines and meeting schedules

  • In-depth knowledge of Human Resourcespolicies and procedure

Preferred qualifications for this position include:

  • Avature or other related CRM (Dynamics, Oracle Sales Cloud, Salesforce, etc.) experience

  • Avature or other CRM System Administrator certification

  • Recruitment Applicant Tracking Systems (ATS), or HR systems

  • Marketing Automation (MA) systems experience (Oracle Eloqua, Salesforce Marketing Cloud, Emma, etc.)

  • Other HR, TA, Sales or Marketing systems and solutions experience – video interviewing, mobile applications, artificial intelligence, etc.

  • Knowledge of HTML and writing basic SQL

About the department you will serve:


St. Joseph Health Talent Acquisition is a world-class health care recruitment

system leveraging data and innovation to create a streamlined hiring

experience. In 2018, we will hire over 35,000 employees across our family of

six brands in Alaska, California, Montana, New Mexico, Oregon, Texas and

Washington. Our accolades given by Lean Human Capital include the 2017 Elite

Honor Roll award for overall top performance in responsiveness, process,

efficiency, cost and quality of hire and the 2017 Raving Fan awards for

excellence in hiring manager and candidate satisfaction scores. As leaders in

health care recruitment, we are shaping the health care landscape by fostering

an organization where our employees can flourish and grow, ensuring we achieve

our Mission and promise: Simplify health for everyone.


vital function of Providence St. Joseph Health Talent Acquisition, the Strategy

and Brand team creates, implements and evaluates sourcing and employment brand

strategies to meet the system’s diverse talent acquisition needs, providing

data and analyses to influence hiring and the organization’s talent landscape

perception. As recognized leaders in the health care recruitment industry, our

integrated hiring solutions reflect the varied backgrounds and experience of

our leadership team in industries such as retail, online advertising and

consulting. In 2018, Providence St. Joseph Health integration projects will

focus on technology, operations, strategy implementation and process

improvement initiatives enabling acquisition of the highest quality,

Mission-inspired workforce.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): California-Torrance, Oregon-Beaverton, Washington-Seattle, Oregon-Portland, California-Burbank, Washington-Spokane, California-Irvine

Req ID: 204663