Providence Health & Services Manager - PHC Total Joint Program in Spokane, Washington


Providence is calling a Manager - PHC Total Joint Programs (Clinical Institutes Department, Full Time, 1.0FTE, 80 Biweekly Hours/40 Weekly Hours, Day Shift) to Providence Health Care in Eastern Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Be responsible for creating, operationalizing and managing the PHC total joint replacement (TJR) programs, to include all phases of the patient care pathway and navigation experience, at Sacred Heart Medical Center (SHMC), Holy Family Hospital (HFH), Mt. Carmel Hospital (MCH) and Providence Medical Park ASC (PMP ASC).

  • Develop programs to increase patient volumes with a positive payer mix while providing a benchmark quality of care delivery within PHC.

  • Collaborate with other functional managers within PHC that have operational impact on the TJR Programs.

  • Be responsible for all phases of the patient care pathway with direct responsibility for the overall patient experience (e.g. selection, education/pre-hab to include functional assessment, scheduling, day of surgery, post-surgery physical therapy, post-surgery & discharge patient follow-up, and post-discharge physical therapy coordination).

  • Work collaboratively with the PHC Orthopedic & Sports Medicine Surgeon Leaders.


Required qualifications for this position include:

  • Bachelor's of Science in Nursing (BSN)

  • Current Washington state Registered Nurse (RN) license

  • Valid Washington State driver's license

  • Operational experience practicing in acute and outpatient Orthopedic medical care environment with Total Joint Replacement Programs

  • Experienced and skilled in conflict resolution

  • Experience working with physician practice operations

  • Experience as a leader for project team

  • Experience working as part of an interdisciplinary care team

  • Experience in a team leadership role

Preferred qualifications for this position include:

  • Master of Business Administration (MBA) or Master of Health Administration (MHA)

  • Current experience in the ASC TJR setting

About the hospitals and clinics you will serve.

Providence Health Care has a commanding presence in Eastern Washington. We offer a full range of medical and surgical services as well as specialty support and outpatient services for adults and children. Our providers and staff strive to create a distinctive health care experience for each patient - one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Preadmission

Location: Washington-Spokane

Req ID: 191180