Providence Health & Services Laboratory Assistant in Spokane, Washington
Providence is calling a Laboratory Assistant (Lab Specimen Processing, Day Shift, 0.5 FTE) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
Apply Today! Applicants who meet qualifications will receive a text with some additional questions from our Modern Hire system.
In this position you will:
Customer Service: Maintain and promote positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other PSHMC publics). Provides high quality service to all customers; focuses on understanding customers’ needs and follows through. Demonstrates respect for the capabilities, different cultures and or personalities of co-workers and Medical Center publics within the mission/values of PSHMC.
Communication: Promote and demonstrate effective, open and honest written and verbal communication skills.
Self Management: Demonstrate self-management behaviors, which reflect a positive image of PSHMC, following established policies and procedures and promote an efficient, cost effective work environment.
Ownership /Stewardship and Accountability: Demonstrate good stewardship of resources by treating property of customers, Providence Sacred Heart Medical Center and co-workers with care and respect.
Teamwork: Work cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming.
Flexibility: Demonstrate flexibility by readily adapting to different situations to complete work.
Continuing Education: Maintain and keep current skills and knowledge for the job through continued education programs.
Attend 5 hours of CEU’s per year. Document all education activity on employee’s CE record.
Initiate self-directed learning and/or work experiences designed to enhance strengths and improve areas of weakness in own performance.
Quality Control / Quality Assurance / Quality Improvement: Maintain overall quality by performing and documenting quality checks.
Identify quality of care problems, document, and report through appropriate channels.
Monitor & record temperatures and notifies supervisor or designee when tolerance limits are exceeded and records corrective action.
Perform and record QC according to established guidelines, and refers outliers to a medical technologist or the supervisor.
Perform and record routine maintenance checks on laboratory equipment and instruments according to departmental policy, and reports equipment/instrument problems to a medical technologist or the supervisor.
Document tallying of work performed as required.
Report to supervisor suggestions for positive changes or recommendations in departmental policies and procedures that would improve efficiency or improve patient care.
Demonstrate the ability to recognize problems as they occur, identify the cause and determine a solution. Evaluates options for resolving issues in a collaborative manner. Documents these activities on a Laboratory QI/CS report. Refers the problem to the appropriate person if needed.
Read and follow guidelines of policies & procedures that are specific to their job.
Teaching: Demonstrate procedures, instrumentation and techniques to train new staff.
Participate professionally in new employee orientation or training in procedures of a laboratory assistant.
Share newly acquired knowledge by instructing co-workers, recommending procedural changes or presenting information in a manner acceptable to supervisor.
Specimen Handling: Maintain the quality of patient samples by following appropriate specimen handling specifications.
Properly identify and label patient specimens.
Follow correct specimen-handling requirements to maintain the highest sample quality from specimen collection through disposal.
Follow special handling requirements as required.
Prepare samples for transportation according to departmental policy and to meet all regulations.
Distribute samples to the correct location.
Provide clients with specimen requirement information in an accurate and courteous manner.
Provide clinicians/caregivers requested test results in an accurate and courteous manner.
Evaluate specimen integrity and takes corrective action when necessary.
Handle Stat specimens in a timely manner.
Notify technical staff when a test will be delayed due to a sample handling issue.
Utilize computer programs for monitoring specimen problems and SSR programs appropriately and according to department policy.
Retrieve samples in a timely manner, for departments and PAML as requested.
Seek information or ask for assistance from appropriate personnel when necessary.
Computer Functions: Perform computer data entry and maintains expertise with computer systems utilized.
Verify computer entries to ensure accuracy and demonstrates the ability to perform all data entry and use of laboratory software in an accurate manner.
Utilize the computerized information system efficiently, and maintains proficiency.
Registerspatients in the computer using the correct patient identification information.
Accession specimens maintaining accuracy of specimen number, billing information, demographic data and patient identification.
Print pending logs and/or worksheets according to departmental policy; reviews as required.
Print labels and accurately label specimens as required.
Print and distribute reports in an accurate and timely manner according to departmental policy.
Bill for tests as required, verifying accuracy and ensuring timeliness.
Utilize printers and faxes appropriately and effectively; correctly utilizes the fax capabilities of Mysis & CoPath, if applicable.
Seek information or requests assistance when data or patient information is in question.
Maintain competency in computer communication system via Web-mail.
Maintain competency in monitoring personal time and attendance via the APT system.
Supply Maintenance: Perform reagent and supply maintenance functions.
Monitor reagents/supplies and replenishes as needed.
Order reagents/supplies in a conscientious and cost-effective manner in consultation with Supervisor or designee.
Receive reagents/supplies, dates and labels items as required, and verifies that proper supplies have been received in the ordered quantity.
Distribute reagents/supplies to appropriate laboratory sections, ensures that all sections are properly supplied.
Collect, clean and distribute laboratory equipment such as glassware and other supplies.
Keep laboratory glassware in clean and usable order (not chipped or scratched).
Clean and defrost all refrigerators and freezers according to schedule. Cleans centrifuges and waterbaths as required.
Maintain adequate supply of paper in printers and faxes.
Send out requested supplies to clients in an accurate and timely manner.
Prepare stock supplies/reagents, appropriately, labeling and stocking as needed.
Laboratory Safety: Follow all safety guidelines outlined in the Laboratory Safety Manual and Departmental Procedures.
Perform and document annual review of Laboratory Safety Policies as required.
Read and initial all changes and updates to Safety policies and procedures.
Never bring food or drink into the work area.
Wear appropriate personal protective equipment including lab coats, gloves, face protection and respiratory protection as appropriate.
Remove personal protective equipment before leaving the work area, and never wears PPE anywhere that food or drink are consumed.
Practice established guidelines for decontamination of hazardous chemical and biological substances and disposal of hazardous chemicals. Bleaches counters at the end of each shift.
Promptly report all personal accidents and incidents by means of the Employee Incident Report form.
Follow all safety guidelines during testing.
Miscellaneous Duties: Perform miscellaneous duties as required by departmental needs and demonstrates willingness to participate in additional job assignments.
Please refer to Skill Sheet attachment for additional department specific duties.
Accurately transfer calls to the proper departments or individuals.
Handle telephone information requests with courtesy, accuracy and respect for confidentiality.
Inspire confidence in the laboratory for patients, clinicians and visitors by performing and communicating in a professional manner at all times.
File paperwork accurately and in a timely manner as required.
Make copies in a timely manner as requested.
Work on special projects such as office work, assisting the technical staff or performing other duties as requested. Requires limited instructions to complete tasks/projects.
Required qualifications for this position include:
- Documentation of a higher education
Preferred qualifications for this position include:
Completion of Medical Assistant (MA) course
Prior experience in a laboratory or related science environment
About the hospital you will serve:
Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Phlebotomist & Lab Support
Req ID: 314262