Job Information

Providence Emergency Psychiatric Triage Counselor - Psychiatric Unit Triage in Spokane, Washington


Providence is calling an Emergency Psychiatric Triage (Psychiatric Unit Triage, Night Shift, 0.875 FTE) to Providence Sacred Heart Medical Center & Children's Hospital in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

In this position you will have the following responsibilities:

  • Maintain and promote positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other PSHMC publics)

  • Provide high quality service to all customers; focus on understanding customers’ needs and follow through

  • Demonstrate respect for the capabilities, different cultures and or personalities of co-workers and Medical Center publics within the mission/values of PSHMC

  • Promote and demonstrate effective, open and honest written and verbal communication skills

  • Demonstrate self-management behaviors which reflect a positive image of PSHMC, following established policies and procedures and promote an efficient, cost effective work environment

  • Demonstrate good stewardship of resources by treating property of customers, Providence Sacred Heart Medical Center and co-workers with care and respect

  • Work cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming

  • Demonstrate flexibility by readily adapting to different situations to complete work

  • Accept referrals for medically non-urgent patients presenting with acute psychiatric symptoms or an apparent mental disorder

  • Utilizing communication, information gathering skills and medical records synthesizes data from patient, family and friends, law enforcement and others to provide a comprehensive psychosocial intake

  • Provide an assessment of patient’s imminent risk for harm to self or others and/or inability to perform ADLs (gravely disabled) due to acute psychiatric symptoms and complaints

  • Document psychosocial evaluation and risk assessment in patient’s medical record prior to discharge

  • Utilize the Med Host system to communicate work processes to the ED staff

  • Provide a recommended disposition to the referring Emergency physician for the least restrictive level of care that will provide for the patient’s safety and recovery

  • Maintain current knowledge of community resources, contacts and criteria

  • Make referrals to community resources as needed and documents rationale

  • Refer to Designated Mental Health Professionals (DMP) when involuntary detention is indicated

  • Obtain and document the initial authorization for Medicaid and Medicaid eligible admissions prior to transfer to the unit

  • Work cooperatively/collaboratively with the Admission Coordinator and unit charge nurse in placement/admission of patients on inpatient units

  • Attend 80% of mandatory staff meetings relevant to the psychiatric triage service

  • Coordinate the equitable assignment of new admissions to the psychiatric hospitalists utilizing the bed census spreadsheet

  • Promote continuity of care for readmissions

  • Activate the on-call staff resource when there are four (4) adult patients or (3) adolescent/child referrals from the ED physician for psychiatric triage evaluation


Required qualifications for this position include:

  • Agency Affiliated Counselor credential: Applicants who apply for an Agency Affiliated Counselor credential through the Department of Health within seven (7) days of employment can provide services within the agency for up to sixty (60) days while the department processes their application. Applicants must stop working on the 60th day of employment if the credential has not been issued. During this time, applicants may not provide unsupervised counseling until the department of their employer has completed a criminal background check. Unsupervised means the supervisor is not physically present at the location where the counseling occurs. - OR

  • Possess a valid and unencumbered Washington State License/Registration for one of the following: Certified Counselor, Mental Health Counselor, Licensed Advance Social Worker -or- Licensed Independent Clinical Social Worker

  • Acceptable references from former employer(s)

  • One (1) year Psychiatric experience

Preferred qualifications for this position include:

  • Bachelor's Degree in Psychology -or- related Human Services -or- Education requirement may be waived in the case of an applicant demonstrating exceptional relevant clinical experience

About the department you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Night

Job Category: Counseling

Location: Washington-Spokane

Req ID: 339135