Providence Health & Services Clinical Manager (RN)- Home Health in Spokane Valley, Washington
Providence is calling a Clinical Manager (RN)- Home Health (Home Health Spokane Vna, Shift, 1.0 FTE) to Providence SCS Home Health in Spokane Valley, WA. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.
Offering $5,000 Sign-on Bonus
In this position you will:
Provide clinical oversight to multidisciplinary team members for designated team with the support of a discipline supervisor as required for discipline-specific input.
The clinical managers will interview and hire caregivers, as needed they will identify performance concerns and give timely feedback to direct reports; will develop and monitor improvement plans and deliver coaching and/or corrective actions. Will work closely with HR to investigate performance issues and terminate employment when necessary.
Assign and/or provide consultative support for referrals as appropriate to clinicians based on clinical skill set and competency for a multidisciplinary team of clinical employees.
Provide oversight and timely review of the Home Health caregivers OASIS/Plans of care/ documentation for delivery of home health services with goal of optimal patient outcomes and appropriate reimbursement by utilizing available resources. Also assist with the accurate and timely implementation of corrections to clinical records.
Provide vertical support between Home Health clinical staff and leaders. Focusing these support efforts on fulfilling ministry and service line strategic goals including compiling data and/or reports utilizing both workflow and financial planning information.
Regularly performs joint visits to ensure competency and holds meetings to discuss performance and development goals for direct reports.
Assist with troubleshooting and triage of difficult to obtain orders.
Oversight of communication, coordination and problem solving with physicians, referral sources, families and staff and payers.
Maintain positive work environment with professionalism in all areas including decision making affecting others and in communication with both internal and external customers. Sets an example by modeling the Core Values and Behavior Standards and holds staff accountable for following them as well.
Responsible for administration of client care services. Records and investigates all customer complaints and resolves issues when appropriate. Problem solves in a manner that considers the needs of customers and staff. Meets with staff as appropriate to address client complaints; works on a plan to resolve and address the complaint to promote a positive customer outcome; follows-up on staff performance as appropriate; documents process per policy. Responds to questions, concerns, or complaints from clients and other customers related to agency services and documents such interaction per agency policy/procedure. Provides a positive and supportive environment for customers.
Maintain confidentiality of all patient demographics, including medical and financial information at all times. Maintains confidentiality of all company information. Ensures proper handling and disposal of confidential documents and adheres to all HIPAA rules and regulations.
Coordinate Case Conferencing Schedules, Interdisciplinary Team (IDT) and meetings. Prepare and document as needed. Ensure Quality efforts and activities are communicated and incorporated into practice. Responsible follow-up for patient concerns and safety events – documenting in designated PSCS Quality system.
Oversee and enforce standards of productivity, staffing continuity and utilization.
May oversee coordination of admissions between Home Health Access and Home Health Scheduler by daily oversight of staffing functions to provide service to all new referrals.
May triage phone calls from patients and patient’s family members and provide direction to patients regarding their health care needs.
Implement disaster/triage plan per protocol after hours, weekends and holidays as directed by management.
Participate in rotation of after-hours administration call.
Perform other work-related duties and special projects as assigned.
Required qualifications for this position include:
Bachelor's Degree in health care related field
Current and in good standing RN, PT, OT or SLP License in Washington State
Current Driver’s license and have access to daily use of an insured, reliable vehicle
Current Provider CPR Certification
3 years experience in the nursing or rehab field
Preferred qualifications for this position include:
Case Management experience
Supervisory experience in Home Health
About the ministry you will serve.
Providence VNA Home Health is a not-for-profit, home health ministry serving patients in their places of residence in the greater Spokane community of Washington state. We provide health care for patients of all ages who have a temporary condition such as post-surgical care, or are recovering from or living with a chronic condition. Our skilled and compassionate team includes nurses, medical social workers, home health aides, registered dietitians, occupational/physical/speech therapists, and pharmacists.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Location: Washington-Spokane Valley
Req ID: 314201