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Providence Health & Services User Researcher II in Seattle, Washington


The Digital Innovation Group (DIG) at Providence St. Joseph Health is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are seeking a User Researcher in Seattle, WA with unmatched passion for the customer experience and a vocal customer advocate to help us formulate and validate our user experience designs. In this role, you will on both formative research techniques (e.g. focus groups, site visits and ethnography) as well as applying usability testing to assess the quality of existing designs, validate proposed product enhancements and make recommendations on where to focus R&D effort to improve the customer experience. You will work with a cross-functional team and be responsible for improving the user experience of our patients!

Key working relationships:

The position reports to the Director of User Experience and must establish and maintain effective working relationships with management and staff at all levels in Providence Strategic and Management Services (PSMS), as well as with other Providence Health & Services staff, vendors, agents, and others.

In this position you will have the following responsibilities:

  • Evaluate our product designs from the customer’s perspective through appropriate research methodology

  • Translate requests from key stakeholders into answerable research questions

  • Identify and prioritize usability issues to key stakeholders based upon severity and scope metrics.

  • Plan, scope, and conducting usability assessments of upcoming releases throughout the product lifecycle

  • Determine and design appropriate research methodology including focus groups, formative usability lab studies, site visits, benchmark studies, online surveys and polls,

  • Analyze data, prepare reports, stakeholder presentations, video clips, and storyboards into actionable presentations to the product team.

  • Work with the Product Designers, PM, and Engineers to influence product decision-making and integrate insights of the user studies into product specifications


Required qualifications for this position include:

  • Bachelors degree.

  • 1 years’ experience in software or hardware development as a user researcher, ux specialist, or something similar

Preferred qualifications for this positions include:

  • Emphasis in web and mobile research

  • Online portfolio demonstrating research work

  • Track record designing and conducting usability studies end-to-end, including analyzing and reporting results

  • Ability to develop and deliver effective presentations; live, via online or virtual mediums

  • Excellent collaboration and team building skills

  • Strong technical aptitude to understand technological challenges of some of the products and work successfully with highly technical product teams

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What else:

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

What drives us:

As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Seattle

Req ID: 231058