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Providence Health & Services Revenue Cycle Senior Program Manager in Seattle, Washington


Providence is calling a Revenue Cycle Senior Program Manager to our location in Seattle, WA.

The Revenue Cycle Sr. Program Manager is responsible for ensuring that their projects are aligned with the strategic and budgetary goals of Revenue Cycle. The Sr. Program Manager works with the business owners to identify projects, coordinate with key resources to evaluate the project benefits, and prepare the project proposals for submission to Revenue Cycle Strategic Governance. He/She is responsible for determining their assigned business area's project priorities based on the overall RC strategic portfolio. The Sr. Program Manager is responsible for the execution, implementation, and communication of the project with cross functional leaders, IT resources, and the RC Senior Management team. It is expected that the Sr. Program Manager utilizes established PMP guidelines in their program management delivery. Each project that the Sr. Program Manager is responsible for should be included on the business area's road map, be aligned with the business area's objectives, and support the business owner's strategic goals.

In this position you will:

  • Develop, plan, and manage a program of high priority work initiatives within Revenue Cycle including projects that are cross functional and/or enterprise wide

  • Perform business area account management as well as project management of the high priority work initiatives documented in a road map.

  • Assist Revenue Cycle leaders and business owners in the identification of business needs, prioritization of projects/initiatives, development of the roadmap, completion of cost benefit analysis, and submission of proposals to RC Strategic Governance.

  • Manage and implement project(s) on time and within budget:

  • Supervise all phases delivery including: initiating, planning, executing, performance monitoring, and closing a project.

  • Track and report on schedules, budget, and metrics

  • Manage all aspects of a project to ensure that deliverables are fulfilled.

  • Provide coordination, communication, and structure.

  • Prepare detailed work plans.

  • Negotiate for required resources including budget and staff.

  • Assign tasks to team members.

  • Identify risks and develop mitigation strategies.

  • Reconcile and report discrepancies in budget and schedule.

  • Document initiative successes.

  • Assign responsibilities where appropriate and report regularly on status updates.

  • Hold project initiation, status, and closure meetings.

  • Communicate with customers and supervisors target completion dates based on business need or impact.

  • Manage virtual project teams in carrying out projects.

  • Identify, document, and monitor metrics for program performance.

  • Provide regular status and management reports. Prepare presentations on program status and notify stakeholders of changes to timelines and resources.

  • Identify, document, resolve, and escalate major issues. Communicate risks and project deadline changes as appropriate.

  • Represent Revenue Cycle to other regions, areas of the organization, vendors, and companies outside of Providence St. Joseph.

  • Assess training needs of staff and customers

  • Ensure all interactions reflect servant leadership and are customer focused.


Required qualifications for this position include:

  • Bachelor's Degree in Business, Finance, Healthcare Administration or equivalent educ/experience

  • A minimum of seven (7) years experience in managing programs of high priority business initiatives including managing multiple projects to achieve identified project portfolio objectives

  • A minimum of five (5) years experience in a healthcare organization

  • Advanced strong verbal communication and listening skills

  • Advanced excellent organizational skills

  • Advanced ability to drive multiple projects to successful completion

  • Advanced demonstrated project management skills

  • Advanced demonstrates a high commitment to quality

  • Upon hire: Project Management Professional

Preferred qualifications for this position include:

  • Coursework/Training in Project Management Professional (PMP) Certificate or equivalent educ/experience

  • Coursework/Training in Lean, CAP, Six Sigma

  • A minimum of five (5) years experience in Revenue Cycle

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Non-Clinical)

Location: Washington-Seattle

Other Location(s): Montana, California, New Mexico, Oregon, Texas, Alaska

Req ID: 297630