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Providence Health & Services Resident Services Supervisor - Assisted Living in Seattle, Washington


Providence is calling a Resident Services Supervisor (1.0 FTE, Day Shift) to work in Assisted Living at Providence Mount St. Vincent in Seattle, Washington.

The Resident Services Supervisor is responsible for the coordination of all aspects of the personal care services program for assisted living clients, using a resident-directed social model. Primary functions are: I) Supervision of Resident Assistant staff; II) Translation, coordination and monitoring of negotiated service plans into day-to-day direct services, and; III) Acting as a primary member of the Assisted Living management team. Reports to the Director of Assisted Living.

In this position, you will:

  • Responsible for all aspects of hiring for all Resident Assistant (RA) staff positions, including both regular and on-call RA’s. This includes maintenance of current job descriptions, pre-posting paperwork, job postings, screening and preliminary interviews of applicants, coordination of the final group interviews, and making the hiring recommendation to Human Resources.

  • Coordinates new hire training program for each RA hired, including scheduling of and attendance at all required general facility/agency orientation sessions, department-specific orientation and precepting program, and mandatory department-specific trainings such as CPR, First Aid and Revised/Modified Fundamentals of Caregiving & Caregiver Specialized trainings. Provides additional support/consultation (both formal and informal) to staff who are in the initial 90-day hire period.

  • Develops preliminary and final monthly RA staff schedules, including approval of and coverage for all annual leave requests. Handles emergency scheduling needs including working as a RA if necessary so that critical resident care needs are met. Develops, monitors and determines changes to overall RA shift pattern of days on and off.

  • Responsible for day-to-day supervision of all RA staff. Provides support, coaching, information, encouragement, consultation and problem-solving assistance, both formally and informally to RA staff. Reviews payroll for accuracy. Completes all performance evaluations including managing the feedback forms and self-evaluation aspects of the process, if applicable. Manages the verbal and written disciplinary process including recommendations for termination

  • For new residents, translates initial negotiated service plan into daily RA actions and ensures that the floor sheets are changed to reflect this by the time of move-in. Coordinates new client orientations including maintenance of a current handbook.

  • Works with Social Worker, Program Nurses and RA staff to ensure that daily staff worksheets are correct and current, inclusive of all service plan changes, medication regimen changes, and informal client/family requests. Maintains weekly bath/laundry schedule including adding new clients & negotiating requests for changes. Assigns/monitors monthly vital signs, including adding new clients.


Required qualifications for this position include:

  • Two (2) years work experience in social services, assisted living or other community-based residential program

  • Licensed Certified Nursing Assistant or currently enrolled in a certified nursing assistant program OR complete training and pass certification exam for HomeCare Aide within 150 days after hire OR have proof of employment as a long term care worker sometime between January 1, 2011 and January 6, 2012.

  • Dementia Caregiver Specialized Training (or able to obtain within ninety (90) days after hire)

  • Mental Health Caregiver Specialized Training (or able to obtain within ninety (90) days of hire)

  • CPR certification (or able to obtain within thirty (30) days after hire)

  • First Aid certification (or able to obtain within thirty (30) days after hire)

  • Demonstrated customer service skills

  • Strong verbal communication and listening skills

  • Excellent collaboration and team building skills

  • Demonstrated time management and priority setting skills

  • Demonstrates a high commitment to quality

  • Ability to simultaneously handle multiple priorities

  • Friendly and service-oriented

Preferred qualifications for this position include:

  • Bachelor's degree in healthcare related area of study

  • One (1) year work experience supervising employees

  • Ability to lead/manage others

  • Effectively coaches and delivers constructive feedback

About the ministry you will serve.

Providence Mount St. Vincent is a vibrant, elegant and innovative living care community for primarily older adults that celebrates life, living and individual capability. We are West Seattle's largest employer with nearly 500 employees representing more than 27 countries of origin. "The Mount" is home to more than 400 people who need some type of assistance with daily living or are in need of 24-hour care. Programs offered include assisted living apartments, skilled nursing in specially designed neighborhoods, short-stay sub-acute care, an adult day program and the Intergenerational Learning Center for child care of infants and preschool age children.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Seattle

Req ID: 318533