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Providence Provider Concierge Coordinator - Express Care in Seattle, Washington


Providence is calling a Provider Concierge Coordinator (1.0 FTE, Days) to Providence Express Care in Seattle, WA

The Provider Concierge Coordinator is responsible for collaborating, facilitating, and maintaining key relationships with internal stakeholders to ensure a successful transition for all new Providence ExpressCare employed providers. Responsibilities of this role are to effectively communicate with providers throughout the onboarding and off boarding process. This may include responding to general questions, identifying and resolving issues, researching and resolving inquires from the providers. The incumbent is also responsible for coordinating and/or performing some credentialing and government enrollment functions.

In this position you will have the following responsibilities:

  • To implement Providence-wide standard operating procedures into the regional market for the onboarding and off boarding of all employed Providence ExpressCare providers in the regional markets that you support.

  • Successfully navigate through the onboarding process that includes, but not limited to:

  • HR processing coordination with HR Service Center (drug screen, background check, etc.).

  • Coordinate credentialing with Providence MSO team for delegated payers

  • Coordinate Credentialing with Providence MSO team for non-delegated payers

  • Coordinate with Providence Licensing and Compliance team for Government program enrollment

  • Clinic setup (schedule, office, phone, computer, system access).

  • Orientation (coding education, Providence orientation, compliance training, etc.).

  • Initiate credentialing and privileging packets, obtain all provider information and signatures.

  • Coordinate with delegated credentialing committee staff to obtain approval from committee.

  • Coordinate the provider departure process for providers. Including timely notification to internal stakeholders when provider and/or Providence give notice of a provider termination.

  • Collaborate with MSO and IT to ensure that provider IT accounts are appropriately maintained through the termination process.

  • Supports with other provider projects as assigned.


Required qualifications for this position includes:

  • Bachelor's Degree in Business or other education.

  • Six (6) years of experience working directly with Providers in a clinical setting will be considered in lieu of a Bachelor's Degree.

  • Two (2) year Healthcare experience working with Providers in a clinic or hospital setting.

Preferred qualifications for this position includes:

  • Two (2) years of clinical experience working as a Medical Assistant .

  • Electronic Medical Records (EMR) experience

  • Bilingual in Spanish

  • Knowledge of insurance and insurance industry practices

About the group you will serve.

Express Care is your faster way to well! Express Care Clinics offer same-day appointments and extended hours seven days a week. We're here when you need care for the stuff you just can't treat at home. In addition, Express Care Virtual offers same-day, on-demand, video visits with trusted health care providers. Come see us when you want fast care from folks who know health.Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: Washington-Seattle

Req ID: 285465