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Providence Health & Services Manager, Data Center Operations in Seattle, Washington


Providence St. Joseph Health is calling a Manager, Data Center Operations to our location in Seattle, WA.

We are seeking a Manager, Data Center Operations to be responsible for operation of PSJH data center facilities, 24x7 response to critical infrastructure / facility alerts, and various detailed customer requests.

This role is also accountable for providing enterprise-class data center facilities that are available 24x7x365 without interruption. In addition, the Manager, Data Center Operations - Facilities is responsible for overall management, operation, maintenance and lifecycle of all PSJH Data Centers and other controlled spaces that provide highly available and resilient access for caregivers to necessary electronic tools.

In addition, this role is responsible for the design, bidding and vendor selection for all infrastructure componentry capacity upgrades, space expansions and reductions as well as equipment lifecycles within PSJH Data Centers.

This role works collaboratively with internal IS teams and external vendors to provide highly available and reliable infrastructure services.

In this position you will:

  • Designs, maintains, and recommends improvement to enterprise-class data center facilities, insuring that they are available 24x7x365 without interruption.

  • Owns the delivery and update to a continuous improvement cycle using the approved Data Center Strategy as its Playbook.

  • Provides available capacity racks, power and ports that guarantee rapid deployment of planned and emergency compute capacity within the PSJH data center fabric.

  • As a member of the IS Operations leadership team, participates fully in the ownership of issues and incidents both within and outside the scope of Data Center Operations."

  • Responsible for the management and support of all critical IS facilities including data centers and conditioned spaces.

  • Works with the TEO leadership team to identify key trends related to service failures and introduce strategies for remediation and service improvement.

  • Works with Enterprise Monitoring and Network Operations Center to establish, operate and escalate via monitoring and automated tools to improve the reliability of IS services.

  • Ensures that all activities of the Data Center organization are performed within the parameters of defined strategy and policy.

  • Maintains currency on information technology in general and accountable disciplines in particular. Continually evaluates the effectiveness of current strategies, technology and standards, recommending enhancements and modifications through established collaboration mechanisms.

  • Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies.

  • Develops and implements appropriate service delivery models for core functionalities where the IS organization is a trusted adviser in defining, delivering, and improving services for the enterprise and its customers.

  • Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of the various communications functions.

  • Working with IS leaders across PSJH, defines service models and reporting mechanisms for accountable disciplines as a part of overall PSJH IS service design. Designs, implements, maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs.

  • Monitors the performance of the accountable disciplines and evaluates the performance of technology services on the basis of specific KPIs.

  • Understands budgeting and expenditures for all data center services, as well as cost-allocation methodologies to operational areas.

  • Aids the development of and monitors compliance with policies and procedures for communications, consistent with overall strategy and standards, throughout PSJH.

  • Provides input to aid in the development and negotiation of preferred information technology vendor contracts and supports the management of key vendor relationships.

  • Oversees IT operations for the specific areas of accountability of this position.

  • Serves as Sponsor and/or Owner, as appropriate, for technology projects and initiatives within areas of accountability

  • Ensures that direct reports are meticulous in executing defined administrative practices – budgeting, financial management, personnel management, compliance, mission, and other defined areas.

  • In all activities, the incumbent treats all others with respect and demonstrates excellence, justice and compassion in daily work.

  • Maintains the strict confidentiality of all information, including financial/operational, employee/human resource, healthcare/patient data and information.

  • Partners with the entire IS leadership team for disaster recovery architecture, projects, and policies and participates in disaster drills.


Required qualifications for this position include:

  • H.S. Diploma or GED or equivalent educ/experience

  • 3 years Information Services technical leadership experience in leading IS infrastructure operations teams

  • 5 years experience managing data center facilities, including design and maintenance activities

  • Effective interpersonal skills

  • Builds and manages effective teams

  • Demonstrates excellent judgment and decision making skills

  • Maintains composure under pressure

  • Possesses strong technical aptitude

Preferred qualifications for this position include:

  • Associate's Degree in Information Services; Business, Healthcare, or Public Administration; or IS Field or equivalent educ/experience

About the department you will serve:

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Seattle

Other Location(s): Washington-Redmond

Req ID: 297555