Job Information

Providence Director Surgical Services in Seattle, Washington



This position is a key leadership role responsible for the overall administration and management of Perioperative Services at the First Hill Campus. Responsible for creating a culture of patient safety and establishing an environment that supports clear, effective communication between disciplines. Strives for benchmark performance in operational efficiency, financial planning/performance, business development, general and medical community interface, and strategic planning. Assures long-term campus success through overall excellence of outcomes in clinical quality, customer service, staff, and physician satisfaction, financial viability, and regulatory compliance within areas of responsibility. The Director is a key leadership role and participates in performance improvement activities throughout the organization.


  • Under the direction of COO, and in coordination with other leaders make decisions affecting strategy, implementation and management of resources.

  • Leadership Skills: Provide leadership for personnel management, fiscal accountability, operational effectiveness, and positive relations with other departments, members of the medical staff, physician practices, and patients.

  • Regulatory Compliance: Ensures preparedness for DNV, DOH, JCAHO and other regulatory inspections. Participates in hospital-wide preparedness planning.

  • Marketing and Business Development: Understands sources of patients and referrals. Leads in the design and implementation of strategies to maintain and grow market share.

  • Financial Planning: Develops budgets and provides leadership to achieve annual financial and productivity targets.

  • Cost Effective Operations: Develops and manages resources to achieve operating efficiencies. Develops, and manages to, operational benchmarks of efficiency and outcomes.

  • Process Improvement: Focus on process improvement and systems to support the mission of Swedish and regulatory requirements including Systems and Teams Readiness (physician, staff, patient), Patient Flow, On-Time Case Starts, Turnover Times, Performance Dashboards, Physician Relations, and System Wide Partnerships. Assure completion of significant EPIC related process improvement work in Surgery (and surgical patient flow). Demonstrate with appropriate data, major improvement. Leverage technology to enhance efficiency and manage resources.

  • Customer Service: Measures, designs and leads efforts to assure optimal customer satisfaction with services.

  • Medical Staff Involvement and Communication: Establish and maintain excellent working relationship with surgeons, anesthesiologists, other physicians, managers, and staff with a focus on building strong teams, competent and caring staff, improving processes, and creating a customer oriented environment. Partner with physician leaders to effectively manage and coordinate the continuum of perioperative services and systems. Develops and maintains ongoing communication with all key medical staff.

  • Market Place and Industry Knowledge: Pursues information that keeps operations current with practice, management, and reimbursement trends in the regional and national market implementing appropriate response to opportunities and threats.

  • Partner and Affiliate Relationships: Provide leadership for program and facility development through collaborative relationships with health care providers in and out of perioperative services to achieve optimal patient care services Effectively collaborates with other Swedish-affiliated organizations to realize strategic patient care and business goals.

  • Intra-organizational Relationships: Provide leadership for program and facility development through collaborative relationships with health care providers in and out of perioperative services to achieve optimal patient care services. Assures effective communication and coordination, as well as maintains positive relationships on site and organization-wide.

  • Resource Planning: Identifies and coordinates facility, equipment, and systems needs to maintain state-of-the-art technology and facilities for care and services. Coordinate, assess, and develop a flexible staffing plan based on volumes, growth, and an anticipated staff recruiting action plan. Identify and implement best practices in resource utilization management, and contracting. Participate in effective supply chain management for surgical services.

  • Change Management: Promote change, facilitate redesign, and implement systems and processes to maintain and/or exceed compliance with regulatory standards and accreditation. Develops and leads a management team that plans and implements change in a positive manner, involving staff participation and input as appropriate.

  • Strategic Planning: Defines strategic direction for campus in context of Swedish strategic plan and works collaboratively with Swedish Leadership to assure congruent, seamless service offerings. Continually assess the department to determine the best infrastructure for current operations and future expansion. This includes systems, processes, education, leadership, and staff roles.

  • Staff Development: Leads by example to assure an environment conducive to high employee satisfaction; develops a culture where staff members behave as owner/leader.

  • Quality Improvement and Safety: Ensure the presence of an on-going quality improvement program and champion the continuous improvement process for all areas within scope and span of control including coordinating with other system related functions. Leads the achievement of strategic quality/safety goals and regulatory standards with monitoring and improvement activities in all departments.

  • Builds a strong leadership culture by making effective hiring decisions.


Required experience/education for this position include:

  • Bachelor's Degree in Nursing

  • 5 years of proven leadership in developing, managing, and operating high performing surgical services

  • Demonstrates leadership skills with a focus on accountability, building and developing highly functional teams, and continuous improvement. Proven leadership ability, including staff development, critical thinking, long-range planning, change management and ability to build support and achieve consensus from diverse groups across a complex organization. The ideal candidate’s critical leadership attributes will include integrity, honesty, collaboration, shared decision making, flexibility, maturity, clinical business and political awareness, stamina, courage in making tough decisions, and strong interpersonal skills

  • Demonstrated excellence in achieving benchmark performance related to customer service and the staff work environment/culture necessary to achieve same

  • Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes, and effectively directing/managing tactical processes as applicable to all health care disciples

  • Must be adaptable: dealing with the “minutiae” and diversity of daily operations and related problem solving, while retaining strategic focus and driving for long-term results

  • A leader who is committed to, and comfortable with, teamwork and shared decision-making with colleagues, nursing leadership, and the medical staff. Teamwork is of utmost importance for success in this position

  • Able to achieve goals in a working environment that uses multiple modalities of communication and computer applications. Must be expert with verbal and written communication.

Preferred experience/education for this position include:

  • Master's Degree in Nursing, healthcare administration, business administration, or comparable field

  • Knowledge of and demonstrated success in effectively and efficiently managing surgical and interventional operations, knowledge of reimbursement practices highly desired

  • Knowledge of local and regional health care environment/market helpful.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 154559
Company: Not Applicable
Job Category: Surgical/Perioperative Services
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Address: WA Seattle 747 Broadway
Work Location: Swedish First Hill 747 Broadway-Seattle
Pay Range: $73.31 - $121.88
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.