Providence Chief Operating Officer - Swedish Medical Group in Seattle, Washington
The Chief Operating Officer (COO) provides overall leadership and direction for SMG in the development, implementation and management of the operations for the group to deliver the highest quality and cost effective healthcare within a fully integrated delivery system. In partnership with the Physician Enterprise Chief Executive for Puget Sound and the CMO for Swedish Medical Group (dyad partner), the COO is accountable for identifying and implementing opportunities to optimize the group practice operational performance, clinical transformation; physician alignment, physician compensation strategies and provider and caregiver engagement. The COO executes region/system strategies that reflect shared priorities for clinical effectiveness and financial performance. S/he will effectively manage the overall cost structure of SMG through the development of effective support management functions and create efficiencies in systems and processes through utilization of continuous improvement processes to ensure effective operations.
Serves as a member of the SHS leadership team working cooperatively with team members on the development, implementation and evaluation of the group practice delivery system in the Southwest Washington Service Area.
Maintains high employee morale and positive relationships with employees and management staff to enhance productivity and the quality of work life in the organization. Leads efforts to improve the work environment and optimal caregiver engagement.
Maintains positive relationships with the Medical Staff to integrate physicians into decision-making processes and to ensure that physician needs are met.
Collaborates with CE, and core leaders to recruit new providers, clinic groups and other key contributors to SHS.
Provides leadership and oversight in the selection and development of new practices and clinic sites. This includes operational responsibilities such as staff human resources decisions, financial agreements, ensuring legal and regulatory compliance and oversight of remodeling as well as new construction.
Leads and develops strategies for provider compensation to support organizational strategies and the effective recruitment and retention of physicians while maintaining fiscal discipline and regulatory compliance.
Compliance: In collaboration with other regional leaders, ensures that Swedish is in compliance with all regulatory requirements.
Operates SMG to ensure financial strength, reviewing results on an ongoing basis and taking corrective action to achieve the annual budget.
Fiscal responsibility: responsible for setting and meeting budgetary targets and strategies to improve financial performance of the group/health system and cost reduction/value improvement efforts
Create infrastructure to manage a single, large, fully integrated, geographically dispersed multispecialty group. Standardize organizational structure, systems and processes across the regions that align with the overall Swedish strategy. Be able to effectively integrate newly acquired groups or individual physicians.
Create a culture of accountability based on business analytics to include metrics and dashboards developed collaboratively with the Medical Group Leadership Team.
Provides leadership and works collaboratively with managers and staff to evaluate new opportunities and to develop programs and services that improve the organization’s market position and meet community needs.
Selects and develops leaders who will meet the organization’s goals and objectives. Responsible for the effective selection, training, disciplining, terminating, and performance improvement education for identified management and administrative staff.
Leads quality improvement activities, which promote employee/physician involvement in decision-making on work organization and patient care delivery.
Maintains confidentiality of records, patient, employee or physician group/clinic information at all times. Ensure all information and conversations regarding patients are secured from general public access.
Participates in performance improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance.
Perform other duties as assigned.
Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of Providence Health & Services. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.
Required experience and qualifications for this position include:
Bachelor’s degree in a healthcare administration related field.
Minimum of five years’ experience in physician group management, preferably with an integrated healthcare system.
Knowledge of the organization dynamics of physician/hospital organizations.
Ability to prioritize and simultaneously manage several projects/issues.
Ability to serve as a team player and team leader and effectively supervise professional and nonprofessional staff.
Skillful and proven leader of transformational change.
Pragmatic, team player that effectively engages providers and staff to achieve exceptional operational outcomes. Strong relations with physicians and proven effectiveness in guiding physician’s behavior; a style which emphasizes openness, respect, and communication will meet with the greatest success; must have a successful track record of building physician support and loyalty.
Ability to work within a highly complex environment with fast paced, ambiguous environment with multiple priorities.
Personal characteristics associated with an executive including self-confidence, political savvy, intelligence, maturity, commitment, creativity, enthusiasm, sensitivity, patience, flexibility, integrity and tolerance for ambiguity.
Ability to recognize, balance and facilitate the diverse needs of hospital sites and the medical group to achieve agreed upon organizational objectives.
Understanding of Physician Practice law and Stark laws
Strong working knowledge of clinical operations and physician group practices, financial management, cost analysis, information systems and insurance contracts.
Working knowledge of billing procedures related to provider practices.
Understanding of physician compensation design and methodologies to support physician growth and retention.
Demonstrated leadership, facilitation, analytical, negotiating, and problem-solving skills.
Ability to work within the matrixed reporting structure which includes strong collaboration skills
Preferred experience and qualifications for this position include:
- Master’s in Health Administration or Business Administration.
Swedish Medical Group
Swedish Medical Group is a multispecialty medical group which employs 793 physicians and 268 advanced practice providers. Approximately 25 percent are primary care and 75 percent are specialists. The medical group operates in 118 primary and specialty care centers and sees approximately 1.5 million patients per year. Swedish Medical Group has approximately 3,000 employees. The Medical Group’s annual net revenues are $336 million. Swedish Medical Group is led by the COO and his/her management team. Additionally, a Physician Advisory Council meets routinely to provide input on strategic, operations and quality issues.
ABOUT PROVIDENCE ST. JOSEPH HEALTH
In 1912, a small group of Sisters of St. Joseph landed on the rugged shores of Eureka, Calif., to provide education and health care. The ministry later established roots in Orange, California and expanded to serve Southern California, the California High Desert, Northern California and Texas. The health system established many key partnerships, including a merger between Lubbock Methodist Hospital System and St. Mary Hospital to form Covenant Health in Lubbock Texas. Recently, an affiliation was established with Hoag Health to increase access to services in Orange County, California.
At present, the Providence St. Joseph Health family includes:
• Providence Health & Services
• St. Joseph Health System
• Covenant Health in Texas
• Facey Medical Foundation in California
• Hoag Memorial Presbyterian in California
• Kadlec in Washington
• Pacific Medical Centers in Washington
• Swedish Health Services in Washington
For more information about Providence St. Joseph Health, visit www.psjhealth.org
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Req ID: 248951