Providence Health & Services Supervisor, Field Technical Services - Western WA Network & Telecom in Renton, Washington


Providence is calling a Supervisor, Field Technical Services to Providence St. Joseph Health in Renton, WA or Olympia, WA.

We are seeking a Supervisor, Field Technical Services, for the Western WA Network and Telecom Teams. Responsibilities include technology lifecycle replacement strategies, technical staff skills development, management of day-to-day staff assignments according to budget and schedule and, overseeing the development and use of standards.

In this position you will:

  • Manage and monitor all Technical Operations responsible systems. Take proactive measures to ensure optimal performance and make recommendations for expansions or modifications as needed.

  • Participate in the resource allocation for staff on projects and operational duties.

  • Consult with customers and designs and implement programming changes and application integration on all telephony, networking and desktop systems under the team’s control. Make recommendations for the introduction of new capabilities, as needed.

  • Be responsible for the operational effectiveness and completion of assigned daily tasks and regional support and duties of Technical Support Services and Infrastructure System Administrators.

  • Be responsible to supervise and develop leads reporting to the incumbent; Responsible to identify needs for performance improvement, develops plan, monitors improvement.

  • Be a positive advocate for all TSO goals and commitments; understands the vision of TSO and is able to deploy that vision through the functional areas; knows when to proactively communicate with directors about issues and problems that exist in their own functional area; performs daily interaction with staff; holds regular team meetings.

  • Develop effective working relationships at all organizational levels.


Required qualifications for this position include:

  • Bachelor’s degree in Telecommunications, Computer Systems or related industry, OR 4 year’s additional experience without a degree.

  • 2-5 years minimum experience directly related to the duties and responsibilities specified.

  • Cisco and/or Juniper certifications and/or expertise.

  • Some management classes, including conflict resolution and performance management.

  • ITIL certification.

  • MS certification and/or expertise.

  • VMWare certification and or expertise.

  • Strong knowledge of technology best practices in Server Virtualization, Windows OS and Hypervisors.

  • Avaya certifications and/or expertise around the Avaya call manager and applications which interface with Avaya platforms, including: Contact Center, CMS, Modular Messaging, Call Recording, wireless endpoints (Vocera and Spectralink), and VoIP.

  • Microsoft Desktop OS (Windows 7 or higher).

  • HP or Dell hardware certifications for desktop level equipment.

  • Broad expertise in information services related to Voice, Data Network and Desktop industry.

  • Proficiency with the MS-Office suite of products.

Preferred qualifications for this position include:

  • Healthcare experience in large, complex, distributed environments.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): Washington-Olympia

Req ID: 187139