Providence Health & Services Senior Manager, Enterprise Application Technology Development in Renton, Washington


Providence is calling a Senior Manager, Enterprise Application Technology Development – PSJH to Providence Health & Services in Renton, WA.

We are seeking a Senior Manager, Enterprise Application Technology Development – PSJH to be responsible for implementing strategic and operational initiatives related to IS application operations. Responsibilities include developing and implementing tactical plans for the Applications team. Tracks and monitors the capital and operating budgets for their specific area of team responsibilities. Participation in projects and management of on-going daily support of operations. This position is responsible for leading, mentoring and developing supervisors and high level analysts to insure daily operational readiness and competency. The Manager is also responsible for vendor interaction and management at a level commensurate with the application engagement including review of vendor strategy and roadmaps.

In this position you will have the following responsibilities:

  • Develop and implement appropriate service delivery models for core application functions in defining, delivering, and improving services for the enterprise and its customers.

  • Responsible for working with supervisors and staff in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.

  • Monitors the performance of applications within their domain and evaluates the performance of services on the basis of specific KPIs.

  • Oversees budgeting and expenditures for applications and teams within their span of control.

  • Develops team budgets and manages expenditures related to team operations, including application maintenance in partnership with other application leaders and the PMO.

  • Escalates critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.


Required qualifications for this position include:

  • Bachelor’s Degree in Computer Science, Business Management, Information Services Or equivalent educ/experience.

  • 3 years of Information Services leadership experience.

  • 5 years total relevant experience, or an equivalent combination of relevant experience.

  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through supervisors and leads, or high level individual contributors.

  • Must be action oriented and possess superior judgment, critical thinking, problem solving and cognitive skills.

  • Ability to comprehend customer business needs with respect to customers requests and PH&S IS objectives, mission and core values.

  • Ability to balance multiple priorities and information needs across team domain, as well as, organize short-term and long-term responsibilities in response to changing demands.

  • Respected leadership skills, particularly in the areas of application life-cycle management with knowledge regarding core vendor roadmaps.

  • Demonstrated ability to effectively manage information technology in a specific team domain.

  • Ability to rapidly summarize complex information and present to others within the team domain and with peers.

  • Excellent written and verbal communications.

  • Possesses solid planning and organizing capabilities.

  • Proficiency with MS Office suite of products.

  • Demonstrated ability to successfully execute operational plans for highly complex issues and applications

  • Healthcare information services operations and support

  • Experience standardizing complex and disparate processes

  • Understanding of methodologies related to application management such as system deployment, support, and life cycle

  • Experience in process improvement methodology, change management, operational improvement in complex systems.

  • Must have proven ability to interact at and communicate to all levels of an organization both verbally and in written form.

  • Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.

  • Broad working knowledge of information technology spanning multiple disciplines such as networking, server engineering, security, database, and architecture.

  • Working knowledge and demonstrated experience supporting business applications across multiple functional units such as finance, supply chain, and human resources deployed in complex organizational settings such as multiple divisional, geographical, or market environments.

  • Direct experience supporting business operations with leading Enterprise Resource Planning products such as Infor, Oracle, or SAP.

  • Cross-over communications skills, both verbal and written, for different audiences including technical infrastructure service providers, vendors, business leadership at multiple levels, project teams and work groups.

  • Architectures including technology, application, security, data, and integration

  • System development lifecycle

  • Servers, storage and backup

  • Voice/data (LAN, WAN, wireless) networking and protocols for routing, switching, compression, and level of service

  • End user devices including personal computers, tablets, and appliances

  • Data Center Operations including UPS, power distribution, fire suppression and access controls

  • Security

  • Application access control systems

  • Disaster Recovery

  • IT Planning including system lifecycle and capacity

  • IT Service Management including change and problem (incident) management

  • IT Audit including financial, regulatory, access, and business functional operations

Preferred qualifications for this position include:

  • Master’s Degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field Or equivalent educ/experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Req ID: 187990