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Providence Health & Services Oracle ERP Senior Program Manager in Renton, Washington


Providence St. Joseph Health is calling an Oracle ERP Senior Program Manager to our location in Renton, WA.

We are seeking an ERP Senior Program Manager to be responsible for ensuring the success of any and all Information Services (IT) technology programs and projects within their purview. Working collaboratively with all levels of operational and business leadership, this senior program leader will also be primarily responsible for the management of key partner and customer relationships. The Senior Program Manager is responsible for ensuring that the business benefits associated with their program(s) are delivered, as well as the planning and execution of all program phases. This leader will drive, guide and mentor team members and support business clients from discovery and assessment to execution, go-live and go-live support, as well as the eventual transition to operations / production support and close. The Senior Program Manager serves as the primary point of contact between the enterprise customers/partners, executive leadership, and the project team(s), responsible for ensuring key leaders are kept engaged and informed on the progress of each program. -To ensure the success of their program(s), Senior Program Manager works collaboratively with multiple members of the project team(s)- including directors in organizational development, operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure.

In this position you will have the following responsibilities:

  • In this role, the Senior Program Manager is responsible for advising, consulting, and managing a number of complex projects under a common objective at PSJH under a single program (or across several programs) designed to support PSJH to achieve strategic goals and initiatives - including but not limited to - IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. While operating much more independently, this position works collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. Typical programs assigned to a Senior Program Manager will span across several of these operational pillars and functional areas and will require collaboration and coordination with other programs.

  • Directs & guides others to develop projects within a program in alignment with the organization’s strategic plans and objectives with little/no oversight from PPMO leadership

  • Influences decisions in partnership with program leadership in order to ensure work toward common objectives while supporting and guiding others in their efforts to to do the same

  • Proactively and independently informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets with little/no direction from PPMO leadership

  • Sets the standard for facilitating strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts with little/no direction from PPMO leadership while coaching and mentoring others to do the same

  • Proactively and independently manage client expectations for timelines and deliverables throughout the project/program lifecycle with little/no intervention from PPMO leadership while directing and guiding others to do the same at the appropriate levels of their program

  • Defines the structure and governance needed on a complex program(s) to develop and gain sponsor approval for project delivery dates.

  • Manage portfolio programs with very high complexity, strategic priority and/or visibility, system and/or regional priority - typically at an enterprise level


Required qualifications for this position include:

  • Bachelor’s Degree Or equivalent educ/experience

  • 7 years Information Services/Information Technology and/or Healthcare Industry experience.

  • 7-10 years in the project / program management field.

  • 1 years of Relevant PPMO portfolio experience (eg. EMR, Business Applications, M&A, Infrastructure, etc.).

  • Expertise and experience with Project Management methodology based upon project management principles, including experience implementing and facilitating complex decision-making structures among multiple executive stakeholders with varied interests and priorities

  • Skilled in strategic & tactical planning and program management- with demonstrated ability to quickly understand and align with an organization, its structure, and priorities. Ability to take initiative, prioritize work, manage time and respond effectively to a rapidly changing environment.

  • Demonstrated superior judgment, problem solving, and cognitive skills with the ability to understand business or clinical strategies and plans, and their relationship to organizational strategies. Ability to analyze and report on foreseeable future implications of current decisions.

  • Advanced leadership skills, with the ability to successfully serve as a coach and mentor to others with demonstrated ability to inform and influence senior leadership, management and individuals in various parts of the organization to work toward successful outcomes. Exercising sound political and environmental judgment as appropriate to support successful project implementation with excellent skills related to group motivation, discipline, and diplomacy.

  • Superb written and oral communication that is excellent in the areas of timeliness, accuracy, professionalism (both interpersonally and technical) with demonstrated experience as a speaker in a professional presentation environment, such as conferences and association meetings.

  • Demonstrated success managing project managers, project portfolios and/or multiple projects and teams simultaneously, assessing and mitigating risks through risk planning, managing the process of design, development, integration and/or implementation of software products, equipment, and facilities. Experience with vendor/contract management and negotiations.

  • Development and execution experience with business development, marketing, communications, financial planning, and benchmarks/metrics in support of improved quality and process design.

  • Ability to utilize special equipment such as telephone and personal computer equipment; software including business applications, electronic medical record, practice management, financial management, project management and reporting. PC peripherals and other office or AV equipment such as digital projectors, fax, scanner, copier and others.

Preferred qualifications for this position include:

  • Master’s Degree.

  • The following certifications: PMP (Project Management Professional), PgMP (Program Management Professional), Six Sigma, LEAN and CQIA (Quality Improvement Associate).

  • End-to-end enterprise-scale Oracle ERP program management experience.

  • Management or IT strategy & implementation consulting experience.

  • Strong understanding of following business domains: Finance, Supply Chain, HR, Payroll.

  • Strong communication with extensive experience in executive leadership facilitation.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Director/Executive

Location: Washington-Renton

Req ID: 227902