Providence Health & Services Manager, Operational Business Intelligence (BI) - PSJH in Renton, Washington


Providence is calling a Manager, Operational Business Intelligence (BI) to Providence Health & Services in Renton, WA.

We are seeking a Manager, Operational Business Intelligence (BI) to be accountable for the creation, management, and support of a portfolio of custom and standard enterprise performance monitoring tools that facilitate, support, and align with the strategies and objectives of Healthcare Intelligence, Information Services, and Providence St. Joseph Health. Reporting to the Senior Leader for Enterprise Performance Management, the Leader of Operational BI will drive an integrated approach to deliver actionable performance evaluation and improvement tools and capabilities to optimize clinical and business decisions and support stakeholders across all of Providence St. Joseph Health.

In this position you will have the following responsibilities:

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

  • Lead the Operational BI services for HI. This includes prioritization and oversight of projects conducted by Business Intelligence Analysts, Data Architects, and Visualization Developers, establish and maintain relationships with HI Senior Leadership, Enterprise Executive and Senior Leadership, key Strategic Partners both internal and external to PSJH, regarding current and upcoming work efforts. Responsible for management processes associated with Operational BI work. Direct management of personnel is required.

  • Working with all areas of HI, jointly responsible to execute the HI strategy to develop state of the art products and services to assist Caregivers across the enterprise with clinical, financial, and operational decision making and to make optimal use of information, tools, and technology.

  • Develop and maintain a coherent road map for Operational BI which includes timelines and deliverables related to EPM work.

  • Accountable for the establishment and growth of an Operational BI program for HI.

  • Represent HI to the Organization and external entities and serve as a key communication resource for the ways in which Operational BI can improve clinical outcomes, operational performance, and Patient and Caregiver experiences.


Required qualifications for this position include:

  • Bachelor’s Degree in Business Administration, Public Health Administration, Computer and Information Sciences, Analytic and/or Quantitative sciences (statistics, finance, data science, public health, epidemiology, computer science, mathematics, engineering, econometrics, or related fields) Or equivalent educ/experience.

  • 5 years Leadership roles in analytics, business intelligence, strategy, consulting, data product ownership, etc.

  • 5 years progressively responsible relevant management and/or supervisory experience.

  • Substantial knowledge in one (1) or more of the following: quantitative analysis, financial analysis, information systems, data science, business intelligence.

  • Demonstrated experience in project management, communication, influencing and analytical skills, preferably within the Healthcare Industry. Strong communication skills with the ability to explain technical concepts and analytics-driven findings to business audiences including C-level executives.

  • Demonstrated ability to translate objectives into a project plan with milestones, and resource/technology requirements, and teach, lead, and manage projects to successful execution.

  • Demonstrated ability to work across multiple engagements with stakeholders to assess needs, provide assistance, and resolve problems, using structured problem solving and communication to both technical and non-technical audiences.

  • Demonstrated ability to clearly and concisely communicate ideas, facts, and technical information to senior management, as well as other internal customers both verbally and written.

  • Ability to work independently with a high degree of accuracy and attention to detail in the fast paced environment.

Preferred qualifications for this position include:

  • Master’s Degree Business Administration, Public Health Administration, Computer and Information Sciences, Analytic and/or Quantitative sciences (statistics, finance, data science, public health, epidemiology, computer science, mathematics, engineering, econometrics, or related fields) Or equivalent educ/experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management - Non-Clinical

Location: Washington-Renton

Req ID: 177644