Providence Health & Services HR Service Center Advisor - PSJH in Renton, Washington


Providence is calling a HR Service Center Advisor - PSJH to Providence Health & Services in Renton, WA.

We are seeking a HR Service Center Advisor - PSJH to responsible for supporting a wide range of HR related transactional, administrative, and customer service functions within the HR Service Center. Accountable for timely and effective response, management, resolution, escalation of incoming HR inquiries, in accordance with established Service Level Agreements (SLAs). Processing of HR transactions across a breadth of HR functional areas, such as personnel, onboarding, hiring, benefits, employment related changes, termination processes and other HR activities. Responsibilities are tailored to the department and depend upon daily volume and workflow. Ensures that all customer service telephone calls, chats, cases (including cases submitted directly from caregivers) and transactions follow policy guidelines, and are compliant to applicable law. Perform all duties in a manner which demonstrates exceptional customer service, fosters a team concept and reflects the organizational values. Additional responsibilities are delegated by the HR Shared Services lead and/or Department Manager.

In this position you will have the following responsibilities:

  • Act as a first point of contact for caregivers and candidates for inquiries via telephone, chat, cases or email pertaining to HR related areas.

  • Demonstrates service excellence and positive interpersonal relations in dealing with others, including caregivers, candidates, internal and external customers, to maximize productivity and service delivery results.

  • Responds timely to routine and complex questions, including researching appropriate information and soliciting SME input when requested and appropriate.

  • Research policies, practices and data to verify accuracy of information submitted.

  • Escalates issues, where required, through a formalized issue/inquiry escalation process within HR Services as well as to other business partners, where applicable

  • Responsible for accurate input of all transactions into HR systems within specific and designated time frames to ensure timely processing of deliverables and SLA’s.

  • Responsible for accurate input of all transactions into HR systems within specific and designated time frames to ensure timely processing of deliverables and SLA’s.


Required qualifications for this position include:

  • 2 years experience in Human Resources, Benefits Administration or Payroll, or equivalent work experience.

  • Demonstrated experience navigating multiple computer screens, including entry of required information.

  • Provide exceptional level of customer service, to all levels of the organization including when under significant pressure to achieve expected timelines.

  • Ability to work effectively with accuracy and efficiency under required deadlines and SLA’s.

  • Ability to maintain focus and productivity with frequent interruptions.

  • Ability to work proficiently in a team-based environment.

  • Ability to work effectively with a variety of people with different backgrounds.

  • Excellent oral communication skills, including the ability to quickly build rapport on the phone.

  • Proficient computer skills including Word, Excel, Access and HR systems.

  • Detail oriented with high organizational skills and the ability to multi-task.

  • Ability to complete job functions and maintain data integrity in a fast paced environment.

  • Demonstrated skills in working collaboratively, courteously, and tactfully.

  • Exercises discretion, sensitivity, tact, and respect for confidentiality at all times.

  • Proactively identifies ways to enhance or improve programs, processes, and systems.

  • Ability to organize information, research data and formulate responses and reports.

  • Able to work independently with minimal supervision.

  • Independent problem solving skills.

  • Knowledge of HR concepts, practices and organizational processes across the system.

  • Knowledge and application of state and federal employment laws and regulations

  • Excellent listening skills and empathy caregiver advocacy; ability to balance employee advocacy and organizational objectives

Preferred qualifications for this position include:

  • Bachelor’s Degree or equivalent educ/experience.

  • Additional experience, education or training in the areas of Human Resources or Payroll

  • HR certification (PHR, SPHR or CEBS)

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Human Resources

Location: Washington-Renton

Req ID: 184143