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Providence Health & Services Community Technologies Business Development Director PSJH in Renton, Washington


Providence St. Joseph Health is calling a Community Technologies Business Development Director PSJH to our location in Renton, WA.

At Providence St Joseph Health (PSJH), we are steadfast in serving the needs of all in our communities, especially the poor and vulnerable. Through sharing our technologies and IT services, we can better serve patients and providers. PSJH Community Technologies supports independent hospitals and provider clinics seeking affordable, comprehensive, state-of-the art, proven and supported technology products and services. Along with many other technologies, we are deeply invested in providing a shared medical record via our Epic Connect program. This program is a top PSJH business initiative and is recognized as one of the nation’s strongest, largest and fastest-growing. We seek an experienced, high-integrity and mission-oriented business development leader to guide our team to provide exceptional experiences for our regional leader stakeholders and our future Epic Connect partners in the communities we serve.

We are seeking a Community Technologies Business Development Director to be accountable for maintaining exceptional customer service for clients throughout the business development phase of the client lifecycle. This Director is responsible to support activities leading to a fully executed contract for all Community Technology clients. Activities include introducing the client to the Community Connect Epic offering, managing all team members to assure milestones are met throughout the business develop process, managing communication with client and market/regional leaders and development of cost proposals and contracts. Requires leadership, vision and strategy and is highly focused on customer service. Assumes responsibly support the development and execution of emerging regional strategies to meet the needs of Community Technologies.

Performs all duties in a manner that promotes Providence mission, values, and philosophy. Serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

Program Leadership

  • Support activities and initiatives to assure the PSJH Community Technologies program thrives and flourishes.

  • Lead caregivers and teams to accomplish program goals.

  • Collaborate to meet the lifecycle needs of clients.

  • Collaborate with PSMS leaders and regional teams to meet the lifecycle needs of clients.

  • Lead and promote activities that drive or support caregiver satisfaction.

Strategic Planning

  • Responsible to set strategy, vision, goals and priorities for Business Development program elements.

  • Responsible to support the development and maintenance of regional business plans and strategies.

  • Recognize and supports the development of new or emerging products.

  • Responsible to support definition of emerging-market strategies.

  • Support a culture of continuous improvement.

  • Stay current with industry and technology trends.

Client Services

  • Function in the role of Executive Sponsor for assigned clients.

  • Support adherence to service level targets and customer service goals for clients.

  • Manage or support the resolution issues/escalations for clients.


Required qualifications for this position include:

  • Bachelor's Degree in Business, Customer Service, Information Technologies/Service or equivalent education/experience.

  • Extensive experience with Epic Implementations and/or Community Connect (Epic).

  • Greater than 10 years in a client services role with progressively increasing responsibility and success.

  • Greater than 10 years in managerial client services/support.

  • Greater than 8 years demonstrated leadership experience in managing and building teams.

  • Excellent communication and presentation skills.

  • Strong operational experience that includes data analytics, tracking and reporting and the use of a Customer Relationship Management (CRM) tool.

  • Ability to travel 50%

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Director/Executive

Location: Washington-Renton

Req ID: 251578