Providence Health & Services Collaboration Technology Specialist in Renton, Washington


Providence is calling a Collaboration Technology Specialist to Providence Health & Services in Renton, WA.

We are seeking a Collaboration Technology Specialist to provide operational support, service and leadership to assist Providence Health and Services (PH&S) staff for the effective utilization of collaborative technologies. This includes daily operational support, configuring, launching and monitoring bridged videoconferences; consulting and improving productivity through advanced multimedia technologies; development and presentation of written, audio and visual training curriculum; implementation of work management methodologies through coordinating process improvement for changes or adoptions to applications in conjunction of collaboration technologies.

In this position you will have the following responsibilities:

  • Work with vendors and regional departments with purchasing and fiscal measures in regards to vendor management and asset management. Provide input on work estimates and budgets for IT initiatives that involve video conferencing infrastructure environments.

  • Possess a working understanding of, provide input, and assist with technical support with video conference services for all hardware and software installed. Including, but not limited to the video conference bridges, desktop video, web and audio, and the design of video conferencing infrastructure employing cameras, lighting, and staging.

  • Responsibilities include planning, design, and operations of multi-system and multi-platform infrastructures to support several services including but not limited to Telepresence, group, desktop, scheduling, integration to desktop unified communications platforms, voice and video call control, call routing and dial-plan management. Identify opportunities available with evolving network technologies. Focus on evolving standards in the video communications industry and assess the financial and business impact.

  • Possess background, knowledge, and confidence to assist in setting global configuration, deployment, and event standards including equipment selection, vendor selection, and operational processes and procedures. Experience in generating and maintaining requirements, test and evaluate possible future technical architectures, analyze and resolve complex system issues, leading and/or participating in operational reviews and providing technical guidance based upon expertise.

  • Work under minimal or no supervision without requiring detailed instructions regarding the execution of tasks specific to performing video systems support services, and the ability to effectively set priorities without direction. Performs complex tasks, decision making or in-depth analysis with minimal direction.

  • Ability to delegate responsibilities among team; assist in prioritizing projects and effectively address challenging situations, escalated issues, difficult conditions with customers, extended support staff and vendors. Ability to build team relationships and partnerships across organizational lines including current and potential affiliates.

  • Provide training, mentoring, and technical leadership to staff of various technical skill levels including level one and two.

  • Demonstrates exceptional integrity

  • Excellent written and oral communication skills

  • Strong program & project management skills

  • Strong analytical and organization skills

  • Skill in negotiating under stressful or difficult conditions

  • Time management and preparation skills

  • Cooperative spirit in working with others in seeking resolution to problems or differences of opinion

  • Provide leadership regarding continuous updating and maintenance of CTS managed SharePoint sites

  • Create routine statistical/performance reports for enterprise and specified regions to target and demonstrate areas for potential as well as realized growth and adoption of technology

  • Possess analytical skills, sound judgment and cognitive skills, knowing when to ask for assistance or escalate a problem to management

  • Actively pursue creative and alternative avenues of marketing and advertising to increase adoption of collaborative technologies across the enterprise

  • Ability to proactively identify ways to enhance or improve programs, processes and systems

  • Ability to read situations quickly


Required qualifications for this position include:

  • Undergraduate degree in Computer Science, Information Systems or related discipline and Certificate of Completion through Polycom Learning Center (or similar certificate) demonstrating advanced video bridge software management training or an equivalent combination of education and/or experience.

  • 4 years progressively responsible experience in a Customer Service role supporting technical applications or collaborative technologies. Any combination of: 4 years of large, executive-level meeting/event coordination & production experience involving multiple audio visual technologies. Two years of progressively responsible experience as a Video Bridge Operator, supporting Polycom (or similar) technology including the documented certifying and deployment of new technologies or software up-grades, and/or progressively responsible Application Administration experience.

  • Technical knowledge of video conferencing bridging and other collaboration tools

Preferred qualifications for this position include:

  • Undergraduate degree in Computer Science, Information Systems or related discipline; ITIL Certification; a certificate in AV Design Principles; Applied AV Design/CTS-D and/or CTS-I Study (obtainable through InfoComm) or similar certificate in Project Management (obtainable through PMI).

  • Knowledge of Exchange/Office 365 and Outlook. Knowledge of Skype/Lync as a user collaboration tool.

  • All of the aforementioned required level 3 industry experience, plus 1 year of vendor management experience including budget planning, ROI and cost benefit analysis to support sound infrastructure for responsible growth.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Req ID: 170333