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Providence Health & Services Associate Vice President, Revenue Cycle Services (RCS) Cash Applications in Renton, Washington



This posting is intended for caregivers in the Revenue Cycle department.

The Associate Vice President of Revenue Cycle Services, Cash Applications (AVP RCS) works in collaboration with PSJH leadership to transform revenue cycle into a world-class operation for one of the largest and most innovative health companies in the United States. This executive provides input on the revenue cycle strategic plan and operational oversight for complex, hospital revenue cycle functions relating to cash applications for all net patient service revenue. This executive is the financial steward for accurate and timely payment posting, credit balance and refunds management, payment reconciliation, and AR lockbox services and supports 49 hospitals, physician services and post-acute services cash applications in the EPIC Single Billing Office, across Washington, Montana, Oregon, California, Alaska, Texas and New Mexico.

The AVP RCS drives change in a large, highly matrixed organization, leveraging data, and analytics and best-in-class technology to deliver revenue uplift. This executive will lead the redesign, reorganization and modernization of cash applications functions to operate as a singular, standardized Center of Excellence on a shared technology platform tracking toward the same set of performance objectives. This executive is accountable for achieving revenue cycle performance goals and financial targets, emphasizing stewardship of resources and cost controls.

The AVP RCS is responsible for building effective internal partnerships and promoting collaborative relationships with regional leadership and enterprise shared services, including treasury, finance, reimbursement, compliance and information technology. This executive continually evaluates the cash applications processes to maintain best practice standards and realize service and quality commitments, ensuring that key stakeholders are kept fully informed on performance and important factors influencing it. This executive maintains current knowledge of industry trends and regulatory requirements and has considerable expertise in cash applications.

The AVP RCS requires a hands-on, self-motivated individual who thrives in a fast-moving, dynamic environment within a challenging and evolving industry. This executive champions a mission-driven culture that embodies PSJH’s core values of compassion, dignity, justice, excellence and integrity. This executive must inspire, mentor and cultivate high-performing teams.


The Associate Vice President of Revenue Cycle Services, Cash Applications will be accountable for the following functions. S/he will:

  • Assist GVP RCS in building and executing on a comprehensive strategic plan for complex, hospital revenue cycle functions involving cash applications. The plan must be aligned with the mission, vision, values and strategic priorities of PSJH and distinguish this pillar from its competitors in the areas of operational excellence and innovation.

  • Successfully drive organizational change and leverages data, analytics, and best-in-class technology to improve service delivery.

  • Stay abreast of and shares industry trends, ensuring that revenue cycle policies and practices for all areas under control stay current and compliant with changing regulatory and payer requirements.

  • Establish and oversee the Center of Excellence for cash applications in the EPIC Single Billing Office including payment posting, credit balances and refunds management, bank reconciliation, lockbox and correspondence services for hospital, physician and post-acute services net patient service revenue.

  • Drive and oversee modernization and transformation for the cash applications function through tools, technology and specialized services delivery to ensure patient payments are processed timely, accounted for correctly and optimized by working closely with treasury, finance and reimbursement.

  • Implement best practice processes for cash applications.

  • Effectively manage service delivery and performance of outsourced partner relationships for all areas under control.

  • Build trust-based relationships and alignment between local ministries, regions and system, providing strategic consulting on cash applications revenue cycle matters.

  • Operate with a strong metrics and data-driven approach and routinely meets or exceeds key performance targets, budget targets, quality and service-level commitments for all areas under control.

  • Attract, develop and retain key talent while achieving a high level of morale. Continue to build a high- performing and highly accountable management team that works collaboratively to achieve business objectives.

  • Identify and implement strategies and tactical initiatives to maximize workforce productivity and the use of existing technology, emphasizing stewardship of resources and cost controls.

  • Champion an environment of professionalism and service excellence that is inclusive and diverse. Accountable for caregivers’ career growth, leadership development, job satisfaction, and engagement.

  • Represent PSJH by membership in professional associations.



The successful candidate will have the following qualifications and experience:

  • Bachelor’s degree in Business Administration, Health Administration, or related area of study or equivalent combination of education and experience

  • At least 10 years of progressive leadership experience with 5 years in an executive role

  • Leadership experience in a matrixed, multi-facility healthcare system

  • Senior-level understanding of all aspects of the revenue cycle, including data systems and underlying technology

Preferred experience/education for this position include:

  • Master’s degree in Business Administration, Health Administration or related area of study

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: Washington-Renton

Req ID: 312550