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Providence Health & Services Senior Product Manager, ServiceNow in Redmond, Washington


Providence St. Joseph Health is calling a Senior Product Manager, ServiceNow to our location in Renton, WA; Redmond, WA; Portland, OR; Beaverton, OR; Spokane, WA; Missoula, MT or Irvine, CA. *multiple positions available

Are you passionate about combining user experience, business expectations, and technology into a product that will delight customers? Our growing team at Providence is searching for a Senior Product Manager to define products which are valuable and provide simple elegant solutions to complex problems, within ServiceNow. If you think you have what it takes to be on a constantly evolving team and are ready to make a meaningful impact on the products you manage, please apply.

In this position you will:

  • Responsible for evaluating new features and products with comprehensive analysis and recommendations

  • Responsible for the strategy, roadmap, and execution of key product initiatives for individual products

  • Responsible for Identifying the appropriate technology for problems presented by business stakeholders

  • Recognize and identify deficiencies that present opportunities to improve the products effectiveness and make recommendations in these areas

  • Responsible for the product backlog, backlog grooming, and overseeing the fulfillment of ongoing requests for enhancement for applications within an agile, iterative development methodology, providing guidance to the business regarding solution design and implementation.

  • Responsible for Implementing technology specific best practices and standards

  • Proven ability to gather and translate functional and technical requirements into an implementation work package

  • Ability to conceptualize and visualize end-user experiences that delight the customer is a key priority

  • Communicate the value gained through the improvements in functionality, design, and/or operations enhanced or developed in ServiceNow

  • Design and document what a solution will be, how it will look, and how I interacts with other applications and modules. Including forms, views, ACL, rules (client side / server side), and notifications, etc based on business requirements

  • Responsible for facilitating stakeholder workshops and conducting interviews to drive consensus on requirements and solutions

  • Assist in development of project estimates, contribute to defining project timelines, project plans, and milestones. Proactively manage risks, and stakeholder expectations

  • Demonstrate repeated project successes which generates a desire for follow-up work. Motivate and manage project teams, including vendors, effectively

  • Consistently communicate strategy and goals to project team and stakeholders

  • Responsible for gathering, transforming, analyzing, and communicating data in such a manner that supports effective decision-making. Proven ability to identify and design metrics and KPIs to reflect business process performance. Proven ability to leverage facts and data in approaching problems, considering both the customer's perspective and the enterprise's perspective while focusing on overarching goals and objectives. Responsible for facilitating changes to said metrics, KPIs and other performance reporting tools

  • Responsible for providing support during UAT testing

  • Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills

  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in customer language in a way that informs, persuades and engages the audience. Strong written, oral, and presentation skills for all audiences, particularly senior leaders and executives


Required qualifications for this position include :

  • Bachelor's Degree in Engineering, Business Administration , Healthcare Administration or related field or equivalent educ/experience

  • ServiceNow Fundamentals Course Completed upon hire

  • 1.5 years or more Product Implementor Certifications

  • 7 years Direct experience in IT process management and/or business process management, with demonstrated organizational awareness working in a complex business environment

Preferred qualifications for this position include:

  • Master's Degree in Engineering, Business Administration , Healthcare Administration or related field or equivalent educ/experience

  • ITIL Certification

  • Project Management Certification

  • ServiceNow Product Implementor Certification (in ITSM, APM, Discovery, Asset Management, Or Service Mapping)

  • 3 years experience working in IT healthcare

  • 3 years experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management solutions or other relevant product experience

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Development

Location: Washington-Renton

Other Location(s): Oregon-Beaverton, Montana-Missoula, Oregon-Portland, Washington-Spokane, Washington-Redmond, California-Irvine

Req ID: 285958