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Providence Health & Services Chief Operating Officer - SWSA Providence Medical Group in Olympia, Washington



The Chief Operating Officer, Providence Medical Group, Southwest Washington Service Area provides leadership for Providence Medical Group – Southwest Washington Service Area (PMG – SWSA) in the development, implementation and management of the operations for the group to deliver the highest quality and cost effective healthcare within a fully integrated delivery system. In partnership with the Chief Executive (CE), the leader is accountable for identifying and implementing opportunities to optimize the group practice operational performance; care transformation; physician alignment and provider engagement. The leader will also identify and execute region/system strategies that reflect shared priorities for clinical effectiveness and financial performance.

Providence St. Joseph Health is an organization that is structured with deeply matrixed reporting relationships that have a unified priority to provide the highest quality care within their communities. The medical group model is designed to utilize cross functional teams and experts to identify shared accountabilities that focus on clinical transformation and care coordination strategies.

The Chief Operating Office, PMG, Southwest Washington Service Area will be responsible for:

  • Serving as a member of the SWSA executive team and member of the PMG-SWSA Leadership team, all the while, working with team members on the development, implementation and evaluation of the group practice delivery system in the SWSA.

  • Providing leadership and working collaboratively with managers and staff to evaluate new opportunities and to develop programs and services that improve the organization’s market position, while meeting community needs.

  • Leading efforts to design and implement effective marketing strategies for the organization.

  • Maintaining positive, productive relationships with payers. Negotiating payer contracts and reimbursement rates.

  • Maintaining positive relationships with the Medical Staff to integrate physicians into decision-making processes and to ensure that physician needs are met.

  • Collaborating with CE and Practice managers to recruit new physicians, clinic groups and other key contributors to PMG. Participating in the recruitment process of new providers for PMG; executing the final provider employment agreement provisions as directed by the CE.

  • Providing leadership and oversight in the selection and development of new practices and clinic sites. This includes operational responsibilities such as staff human resources decisions, financial agreements, ensuring legal and regulatory compliance and oversight of remodeling as well as new construction.

  • Providing key operational leadership that drives the successful performance of the medical group as demonstrated through viable programs and services, efficient care delivery models, finance performance, clinical effectiveness and provider engagement.

  • Working with the CPE to maximize the value proposition of an integrating delivery system in a competitive market. Identifying and/or facilitating the adoption of region and/or system initiatives that enhance the performance of the provider practice (i.e., EMR implementation, clinical pathways, etc.).

  • Collaborating with the regional Chief Strategic Officer to develop and implement strategies that support revenue generation for the medical group; strengthening alignments and affiliations with non-PMG providers.

  • Leading quality improvement activities, which promote employee/physician involvement in decision-making on work organization and patient care delivery.

  • Developing the operating and capital budgets for PMG; monitoring budget performance; developing and implementing action plans to meet budget targets, as needed.

  • Assisting the CE in the performance management (evaluation) of all providers, including prioritizing goals and objectives; developing and implementing individual work improvement plans as necessary.

  • Facilitating the planning and administration of the provider compensation program, which includes: market analysis, developing incentive strategies, and preparing reconciliations. In conjunction with the compensation committee, develops and administers physician compensation plans.

  • Presenting new or modified plan proposals to the executive committee of the board for approval.

  • Selecting and developing leaders who will meet the organization’s goals and objectives.

  • Responsible for the effective selection, training, disciplining, terminating, and performance improvement education for identified management and administrative staff.

  • Supporting the CE and the PMG Exec Committee in their role as a physician-led medical group.

  • Serving as a liaison between providers, management, staff and other support departments.

  • Monitoring and addressing patient satisfaction issues related to PMG, as well as individual providers.

  • Maintaining high employee morale and positive relationships with employees and management staff to enhance productivity and the quality of work life in the organization.

  • Promoting a positive work environment that supports a high level of employee engagement within PMG and throughout the organization.

  • Implementing work plans to address areas of improvement as needed.

  • Establishing and managing systems that assure clinical quality, patient safety, and compliance with all regulatory mandates.

  • Maintaining confidentiality of records, patient, employee or physician group/clinic information at all times.

  • Ensuring all information and conversations regarding patients are secured from general public access.

  • Attending regional and system meeting and conference, which includes out of town/overnight travel.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of PSJH. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.



Required qualifications/experience for this position include:

  • Bachelor’s Degree.

  • At least 8 years of practice management experience.

  • Strong working knowledge of clinical operations and physician group practices, financial management, cost analysis, information systems and insurance contracts.

  • Working knowledge of billing procedures related to provider practices.

  • Understanding of physician compensation design and methodologies to support physician growth and retention, in alignment with organizational commitment to the delivery of high quality, affordable care.

  • Demonstrated leadership, facilitation, analytical, negotiating, and problem-solving skills.

  • Ability to work within the matrixed reporting structure, which includes strong collaboration skills.

  • Excellent communication skills, both written and verbal.

Preferred qualifications/experience for this position include:

  • Master’s Degree in Science, Health Administration or Business Administration

  • Multi-specialty practice in IDS setting.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Care

Location: Washington-Olympia

Req ID: 236691