Providence Health & Services Admitting Representative in Olympia, Washington


Providence is calling a Admitting Representative (0.6 FTE, Day Shifts) to Providence St Peter Hospital in Olympia, WA.

We are seeking a Admitting Representative to be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Provides assistance, directions, and instructions to visitors, patients and the general public regarding hospital/patient information.

The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.

Essential Job Functions:

  • Creating a consistent and exceptional patient experience throughout the patient interview process.

  • Provides superior customer service to all customers accurately and timely in a positive manner. Demonstrates ability to multitask and prioritize with frequent interruptions. Provides accurate patient information. Demonstrates exceptional problem solving skills. Courteously answers department telephone identifies facility and department.

  • Effectively utilizes all information tools and resources maintained by the department

  • Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms. In some instances, may require bedside registration.

  • Alert clinical staff if patients need immediate attention.

  • Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention.

  • Provides armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy.


Required qualifications for this position include:

  • High School Diploma or GED equivalent required.

  • A minimum of one (1) year experience in customer service or healthcare registration Demonstrated knowledge of CPT and ICD coding

Preferred qualifications for this position include:

  • Some college level course work preferred particularly Medical Terminology or Medical Assistance coursework.

  • Previous Admitting Representative and third party payor experience

  • National Certification of CHAA is preferred.

  • Medical terminology preferred

  • About the department you will serve.

  • Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Business Professional

Location: Washington-Olympia

Req ID: 211174