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Providence Health & Services Specialist, Lockbox Service Delivery in Liberty Lake, Washington


Providence St. Joseph Health is calling a Specialist, Lockbox Service Delivery to our location in Liberty Lake, WA.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

We are seeking a Specialist, Lockbox Service Delivery who will be accountable for the timely and accurate processing of incoming mail (payments and correspondence) in the Epic and Meditech environments for hospital billing, physician billing and back office for post acute services, including patient payments and correspondence for 50 hospitals and over 4,000 clinics across multiple states (AK, CA, OR, WA/MT, Texas and New Mexico). Payments for services rendered by PHS hospitals and PHS physicians are prepared and deposited daily (in excess of $3 Million per day). The department is responsible for same day check processing including mail receipt, opening, electronic deposit/balancing, and scanning. Correspondence is received, opened and routed appropriately and timely. The Central Processing Department provides in-house document scanning services for multiple departments (Cash Processing, Hospital Billing, Physician Billing, Customer Service, Providence Senior and Community Services, and others). Under strict daily deadlines, incoming payments and processed/deposited and non-payment related items are sorted and distributed.

The incumbent performs all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Accountability for daily operational support of lockbox operations for the processing of incoming mail, preparing daily deposits, and scanning all backup documentation for the AK, CA (Epic facilities), OR, WA/MT & TX service areas for hospital and physician billing.

  • Identify, resolve and escalate major issues and service failures that impede success.

  • Maintain a clean and organized work area.

  • Prepare item processing reports for retention.

  • Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherance to HIPAA.

  • Comply with all applicable Federal, State, and local laws, regulation, and requirements as well as PSJH policies and procedures in all aspects of job performance.

  • Partner with the Cash Applications department and Finance/Treasury as necessary to optimize end-to-end cash flow processes.


Required qualifications for this position include:

  • High School Diploma or GED -OR- equivalent education/experience.

  • One (1) year of experience working in a "lockbox" or payment processing environment.

Preferred qualifications for this position include:

  • Coursework/Training in Business/Finance or equivalent education/experience.

  • A minimum of one (1) year of experience working in a multi-facility integrated healthcare system.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Washington-Liberty Lake

Req ID: 328510