Providence Health & Services Director, Regional Business Partners in Liberty Lake, Washington
Providence St. Joseph Health is calling a Director, Regional Business Partners. This role is open to candidates residing in Alaska, Washington, Montana, Oregon, or California.
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We are seeking a Director, Regional Business Partners who will work in collaboration with PSJH leadership and Revenue Cycle Regional Executive Partner to transform revenue cycle into a world-class operation for one of the largest and most innovative health companies in the United States.
This role drives change in a large, highly matrixed organization, leveraging data, analytics and best-in-class technology to deliver revenue uplift. This leader is accountable for achieving revenue cycle performance goals and financial targets and driving enhanced revenue yield for an assigned region.
The RPB is responsible for building effective internal partnerships and promoting collaborative relationships with regional leadership and enterprise shared services, including finance, reimbursement, payer contracting, information technology, legal, and compliance. This leader continually evaluates the end-to-end revenue cycle processes to maintain best practice standards and realize service and quality commitments, ensuring that key stakeholders are kept fully informed on performance and important factors influencing it. This leader maintains current knowledge of industry trends and regulatory requirements and has considerable expertise in payer contracts.
The position requires a hands-on, self-motivated individual who thrives in a fast-moving, dynamic environment within a challenging and evolving industry. This key leader champions a mission-driven culture that embodies PSJH’s core values of compassion, dignity, justice, excellence and integrity. This leader must inspire, mentor and cultivate critical relationships with to executives to drive operational outcomes in their assigned region(s).
The RBP functions as the RC representative on the local regional leadership committees and serves as the key point of contact for communication between acute ministries and RC. This position partners with Chief Financial Officers and other regional leaders at the hospital levels and/or other lines of business such as physician billing, post acute, and ambulatory care network to develop revenue cycle strategy that closely supports the aims of the ministry or market; working closely with senior leadership primarily.
This role is accountable for achieving performance metrics and responsible for sharing timely and critical revenue cycle management information, trends, and opportunities between the assigned ministries and RC leadership. This position is also responsible for providing revenue cycle support as requested by RC leadership to Community Connect, Affiliates, any managed acute facility and the physician and ambulatory enterprises. The RBP is responsible for maintaining an open relationship between RC and the reimbursement team, payer contracting, financial planning and analysis and, operational and administrative leadership of the assigned ministries and for assuring that issues raised by the ministries are addressed and resolution is fully communicated. In addition, this position provides local leadership and is a resource/facilitator in the standardization of RC policies and practices.
The incumbent performs all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.
In this position you will have the following responsibilities:
Responsible for performance reporting with accountability for performance metrics with an emphasis on revenue leakage. Telling the story and driving performance.
Accountable for denials management and drives process improvements with Regions. Leads denials management committees.
These are trusted advisers and field leaders who ensure issues are identified and resolved including crisis management and leading special projects, growth and expansion activity and support RC governance process.
RBPs are the connection point between regions, rev cycle, shared services to drive system wide performance. They are also embedded in RC centers of excellence, payer contracting, reimbursement, and regional operations.
The link between work done and revenue recognized. Drives accountability and feedback to improve collections initiatives, specifically payment variances for closed accounts from Epic expected reimbursement compared to actual reimbursement and a full month end analytical report for each region
Earn the Business through, responsiveness and proactive interaction with all key stakeholders supported by cross functional responsibility across regions, revenue cycle operations, and critical shared services
Informs and partners with data & analytics team to build robust reporting so that the CFOs have the information they need.
Overarching responsibility to connect other modalities (Ambulator, Physician Enterprises, HCC, etc.).
Represent Revenue Cycle on regional leadership committees to help ministries move to common standards and practices, while providing input back to RC on ministry needs for variation and best practice.
Establish relationships with chief financial officers in assigned markets. Provide revenue cycle guidance during strategic initiative discussions.
Point of contact for ministry issues and concerns related to RC. Work with RC leadership to resolve and assure the resolution is communicated timely to the ministry.
Regularly update RC leadership on the issues and concerns expressed by the ministries including local ministry strategic plans that may impact RC.
Participate in regional leadership meetings. Share current ministry issues or initiatives that are relevant to RC.
Lead regional growth and expansion work in connection with revenue cycle centers of excellence. Support development and implementation of additional services or new ministries as requested.
Engage with ministry or regional planning that would require approval through Growth & Expansion. Provide input related to revenue cycle topics or engage system resources for input in preparation of G&E requests. Attend weekly G&E meetings when relevant to ministry projects.
Participate in professional activities and affiliations to maintain knowledge of trends and changes in the health care environment.
Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.
Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, vendors and community members, so that positive relations are maximized.
Consistently demonstrate and incorporate principles of safety and infection control into daily activities as outlined in Environment of Care, Infection Control, and Exposure Control manuals and department safety policies/procedures. Maintains knowledge of work-appropriate aspects of environment of care programs complies with policies and reports unsafe conditions. Successfully completes Environment of Care HealthStream modules in the required timeframes and participates in fire drills and emergency exercises.
Required qualifications for this position include:
Bachelor’s degree in business administration, health care administration or equivalent. Equivalent combinations of education and experience may be considered.
8 years of overall experience.
6 years of progressively responsible experience in healthcare administration/operations is required with an emphasis on management, business or account management in a leadership capacity.
Preferred qualifications for this position include:
- Master’s degree in Business Administration, Health Administration or related area of study.
About the department you will serve.
Revenue Cycle Services throughout Providence support our patient’s financial journey as part of an enterprise-wide human-centered, technology-enabled care continuum. Our family of organizations works across the western US in Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We strive to provide best-in-class revenue cycle services with highly skilled revenue cycle talent. Our Providence Promise of “Know me, care for me, ease my way” is the foundation of our interactions with our patients and caregivers.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Location: Washington-Liberty Lake
Other Location(s): Montana, California-Santa Rosa, California, Washington-Renton, Oregon, Oregon-Portland, Washington, Texas, Alaska, California-Irvine
Req ID: 306156