Providence Health & Services Supervisor Oncology Clinic - Imaging Services in Lacey, Washington
Providence is calling a Supervisor Oncology Clinic (1.0 FTE, 40 hours per week Day Shift) to work in Imaging Services in Providence Centralia hospital at Lacey , WA.
Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.
This position plays a key role in the success of the organization in regard to assuring access for patient care and direct supervision of non-clinical staff. Supervisor has oversight of day to day clinic operations supporting efficient patient care. This position supports the work of the clinic manager and medical director in improving patient satisfaction, complaint resolution, and clinic performance in meeting organizational and regional goals.
In this position you will:
Communicates and shares information in order to: administer and monitor services, including patient services, clinic phone communications, records filing and distribution, and scheduling and referral activities; assures high physician, staff, and patient satisfaction by managing physician schedules and assuring open lines of communication between staff, medical providers and patients; keeps abreast of insurance and prior authorization requirements and educates staff and physicians regarding changes. Apprises staff of new or modified policies and procedures.
Supervises, trains, and evaluates non-clinical staff. Determines staffing patterns and schedules and assures that staff are adequately trained to manage high volume reception areas and multiple phone lines to minimize patient wait times. Prepares and delivers timely performance appraisals for staff within assigned clinic(s) in conjunction with Clinic Manager.
Responsible for staff recruitment, on-boarding and retention through collaboration with Clinic Manager, clinic staff and human resources.
Coaches and counsels staff. Coaches and counsels staff performance, work habits and behaviors according to Human Resource policies and procedures. Ensures that the clinic administrator remains informed of staff issues of performance, work habits and behaviors according to Human Resource policies and procedures.
Assists clinic management in ensuring a high level of employee engagement. Actively participates in clinic activities to nurture a sense of “community” through staff development and team building activities.
Required qualifications for this position include:
Coursework/Training Business College or office management training Or equivalent educ/experience
Progressively responsible experience in a medical office or a combination of relevant education and directly related work experience
Previous experience managing staff
Experience, education or training in medical records management and regulations, to include HIPAA.
Preferred qualifications for this position include:
Associate's Degree in Medical Office or Business Administration, or other relevant field Or
Bachelor's Degree in Medical Office or Business Administration, or other relevant field
About the hospital you will serve.
Providence Centralia Hospital in Centralia, Washington is a 127-bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health and the Washington Department of Social and Health Services.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Req ID: 313932