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Providence Patient Services Representative - Lacey Immediate Care in Lacey, Washington


Providence is calling a Patient Services Representative (1.0 FTE, Variable Shift) to the Lacey Immediate Care at Providence Medical Group Southwest Washington in Lacey, Washington.

This position works under the direction and supervision of the Clinic Supervisor, Practice Manager or appropriate staff to support in the delivery of cost-effective, clinically competent, reliable healthcare in a safe, respectful manner that ensures patient respect and dignity.

In this position you will:

  • Greet, check-in, verify patient’s information and collect in a friendly and courteous manner in person and on the phone; direct flow of patients and calls

  • Collect and verify accurate and complete demographic information from patient or family member. Accurately enter all data into the information system and update established patient files as necessary

  • Process clerical records and information for clinic patients including patient charts and refer to billing when appropriate

  • Handles patient payments of cash, checks, and credit cards according to policy. Posts payments to computer, balances and closes payment batches

  • Ensure required authorizations are present on all patient documents


Required qualifications for this position include:

  • One (1) year customer service experience

Preferred qualifications for this position include:

  • Two (2) years of community college/business school training

  • Additional course work in business or health care related subjects

  • One (1) year experience working in a medical setting

  • Physician group practice experience

  • Experience with electronic medical record

About the group you will serve.

Providence Medical Group is a group of more than 125 primary care, specialty care and hospital-based medical providers who serve a five-county region in scenic southwest Washington. Our clinics are located in Aberdeen, Centralia, Lacey, Olympia and Rochester. With an emphasis on the medical home model, our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Patient Services

Location: Washington-Lacey

Req ID: 268974