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Providence Health & Services Patient Services Representative - Imaging Services/Radiation Oncology in Lacey, Washington


Providence is calling a Patient Services Representative (1.0 FTE, 40 hours per week Days) to work in the Imaging Services/Radiation Oncology at Providence Centralia Hospital in Lacey, WA

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

The Patient Services Representative will work under the direction and supervision of the Clinic Supervisor, Practice Manager or appropriate staff to support in the delivery of cost-effective, clinically competent, reliable healthcare in a safe, respectful manner that ensures patient respect and dignity. Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical, scheduling, and records activities in support of patients and staff. Participates as a fully engaged member of the care team, by demonstrated commitment to service and compassion for the patients of Providence and their families.

In this position you will:

  • Greet, check-in, verify patient’s information and collect in a friendly and courteous manner in person and on the phone; direct flow of patients and calls

  • Collect and verify accurate and complete demographic information from patient or family member

  • Accurately enter all data into the information system and update established patient files as necessary

  • Process clerical records and information for clinic patients including patient charts and refer to billing when appropriate

  • Handle patient payments of cash, checks, and credit cards according to policy

  • Post payments to computer, balances and closes payment batches

  • Ensure required authorizations are present on all patient documents

  • Manage patient electronic charts including chart organization, May help with purging of inactive charts

  • Understand State and Federal Release of Information laws and regulations

  • Manage the release of information, HIPPA, protected health information (PHI), retention guidelines, and documentation requirements

  • Scan in all incoming documents into the proper chart and location within the patients’ electronic chart timely and accurately, Documents are scanned in page order and in date order correctly

  • Direct patient to appropriate department(s) and set up referral appointments

  • Provide general information to patients regarding financial policies, registration requirements, financial assistance application process, etc.

  • Ensure that patient waiting areas are clean, well maintained, and pleasant

  • Schedule and coordinate appointments; work acute and emergency patients into provider’s schedules

  • Provide training to new employees on clinic operations, equipment operation (telephones, data systems, etc. and customer service standards)

  • Ensure that patient needs are met while in the clinic, help coordinate appointment times, transportation and interpreters as needed or requested

  • Respond to physician/APP needs and requests

  • Call patients to remind them of their appointments; reschedule as needed

  • Prepare reports as scheduled or directed

  • Order general office supplies or medical supplies or reports inventory deficiencies to appropriate source

  • Open mail and distribute to appropriate staff. May track returned mail

  • Maintain confidentiality of records, patients, employee or medical center information at all times

  • Ensure all information and conversations regarding patients are secure from general public access

  • Participate in clinic/department performance improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance

  • Participate in all mandatory staff meetings and in-services and training programs to ensure continued understanding of all departmental policies, procedures and performance improvement processes

  • Observe and alert management to potential patient dissatisfaction or safety and liability issues:

  • Act as a chaperone for physician when nurse is not available


Required qualifications for this position include:

  • One (1) year of Customer service experience

Preferred qualifications for this position includes:

  • Two (2) years of community college/business school training

  • Additional course work in business or health care related subjects

  • One (1) year of Experience working in a medical setting

  • Physician group practice

  • Experience with electronic medical record

  • Basic understanding of health insurances, medical terminology, HIPAA policies, and billing codes

About the hospital you will serve.

Providence Centralia Hospital in Centralia, Washington is a 127-bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health and the Washington Department of Social and Health Services.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Lacey

Req ID: 312962