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Providence Manager NICU in Everett, Washington


Providence is calling a Manager NICU (1.0 FTE, Days) to work in Neonatal Intensive Care Unit at Providence Regional Medical Center Everett in Everett, WA.

Manage the Newborn Intensive Care Unit and Pediatrics Department to support the operation of 24-hour PRMCE services. Responsible for resource management, customer relations and operational standards. Partners with Clinical and Medical Directors of the NICU, Pediatrics and Women and Children's Services to develop program and fiscal planning for the services. Collaborates to develop integrated delivery system for NICU and Pediatrics and seamless patient care plan.

In this position you will:

  • Manages human resources:

  • Completes employee performance evaluations according to PRMCE policy.

  • Consistently manages and documents employee performance issues; uses progressive discipline appropriately.

  • Conducts or oversees the hiring and orientation of employees utilizing approved interview processes.

  • Ensures compliance of employment laws, contractual agreements and employment policies and procedures.

  • Develops and documents department specific competency based training and meetings.

  • First year staff retention is >80%.

  • Utilization of temporary, on-call and agency staff is appropriate.

  • Manages departmental budgets:

  • Department productivity is consistently at or below budget; provides appropriate documentation for variances.

  • Department expenses are at or below budget; variances are identified and documented.

  • Participates in collecting information and in development of budgets.

  • Manages patient satisfaction:

  • Assesses department’s patient satisfaction.

  • Collaborates with staff to develop patient satisfaction improvement plans based on patient and family centered care.

  • Oversees implementation of plan.

  • Evaluates effectiveness of plan.

  • Ensures that patient satisfaction data is shared with and displayed for staff.

  • Follows up with all patient/family concerns or complaints.

  • Uses professional practice model to solve problems and plan intervention.

  • Patient safety and staff:

  • Assesses unit/department for safety risks.

  • Monitors data.

  • Collaborates with staff to review current evidence for best practice in areas requiring improvement.

  • Is aware of benchmarks for best practice and national means in nurse sensitive outcomes for areas of responsibility.

  • Manages customer issues and concerns:

  • Monitors progress with timely communication of key customers and others as appropriate including:

  • Employee satisfaction

  • Internal satisfaction

  • Actively engages with staff to develop and implement ProvVoice action plan.

  • Ensures that Unit Based Counsels have leadership support.

  • Ensures that Value Based Standards and Behaviors are adhered to on their unit(s).


Required qualifications for this position include:

  • Bachelor's Degree

  • 5 years of relevant clinical experience

  • Sufficient and progressively responsible leadership experience in NICU

  • Current RN licensure in the State of Washington

Preferred qualifications for this position include:

  • Master's Degree

  • Certification

About the hospital you will serve.

Providence Regional Medical Center Everett in Everett, WA is the state’s most award-winning hospital for medical care; having received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row. Our new state-of-the-art 12 story hospital tower and the implementation of Epic electronic medical record system will significantly enhance our patient’s experience throughout the continuum of care.

The hospital is located in Snohomish County on the Sound and close to the mountains, so outdoor activities such as snow skiing, kayaking, and golfing are at your doorstep. The communities in Snohomish have all the comforts and appeal of small towns, with historical districts, beautiful homes, interesting boutiques, and unique restaurants, yet the city life of Seattle and Bellevue are just 30 minutes south, while the cosmopolitan city of Vancouver, BC lies only 2 hours north.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Washington-Everett

Req ID: 292235